Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-47
Error Messages and Codes
Tray [3] [4] [5] Paper Is Low
An optional tray’s Low Paper Sensor indicates a Low Paper condition.
Applicable Status Codes:
Warning: Tray 3 is Low
Warning: Tray 4 is Low
Warning: Tray 5 is Low
Initial Actions:
■ Check that Tray 2 is at least half full of paper and free of obstructions.
■ Insert the tray and cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Fill the tray with paper.
Does the error occur if the tray is full?
Go to Step 2. Complete
2 Check the following for evidence of fault
or damage:
■ Low Paper Sensor, PL3.3.7
■ Low Paper Actuator, PL3.3.14
Is there any damage?
Replace any
damaged parts.
Go to Step 3.
3 Test the Low Paper Sensor.
Run the Service Diagnostics Tray 2 Low
Paper Sensor test.
Does the sensor and actuator function
properly?
Replace the
Engine Control
Board
(
page 8-106).
Go to Step 4.
4 Check the Low Paper Sensor signal.
Is there +3.3 V between J473-1 <=>
J473-2?
Replace the Low
Paper Sensor
(
page 8-32).
Go to Step 5.
5 Check all pins on the FDR Harness
PL3.3.22 for continuity.
1. Disconnect P/J47 and P/J471.
2. Check continuity between J47 <=>
J471.
Replace the
Engine Control
Board
(
page 8-106).
Replace the
FDR Harness.