Phaser 6300/6350/6360 Service Manual 4-23
General Troubleshooting
f. If you still cannot connect to the printer via network, try another
computer.
4. In Mac OS X, open Printer Setup Utility, located at Applications =>
Utilities at the root of the Mac OS X boot disk. Check to make sure the
printer status does not indicate Stopped. If it does, check your network
and ensure the host system is on the same subnet as the printer. Correct
if needed. Delete all jobs in the queue for the printer by double-clicking the
printer name, selecting each job, and clicking Delete. Restart the print
queue by clicking Start Jobs. Try your print job again.
5. In the Printer Setup Utility, select your printer. In the Printers menu, select
Show Info. From the pull-down menu in Printer Info, make sure the
configuration shown for the printer is correct. If the configuration is wrong,
click the configuration in the pull-down menu, and re-install. Check the
Installable Options and make sure they match the printer’s configuration.
If any changes are made, retry your print job.
6. If there is still no output, try printing from a simple application. Open
TextEdit located at the Applications folder, select New File, and create a
small test document. Select Print from the File menu.
7. If an error message displays or there is no output, try turning on the
PostScript error status from CentreWare IS or the printer’s Control Panel.
PostScript will now output an error page if an error occurred during the
print job, assuming the printer received it.
8. Try printing again using the TextEdit tool located at the Applications folder.
Once you have opened a document or created a new document, select
Print from the File menu. Click on the Printer pull-down menu, and then
select Edit Printer List. Click the add button, or pick Add Printer from
the Printers menu (The add button is configurable, so it may not be
there). Select IP Printing from the pull-down menu. Put the IP address of
your printer in the Printer’s Address text area. Click on the Printer
Configuration pull-down menu, and then select XEROX. A scrolling list
should display. Pick the correct Xerox Phaser 6300 or 6350 configuration.
You can check the exact configuration on the printer’s Startup page in the
upper right corner. The newly added printer displays in bold on the printer
list, indicating it is the default printer. When you are done adding the new
printer, close the Printer List dialog. Now select your printer from the
Printer pull-down menu, and then click Print in the dialog box.
9. If you can print from the TextEdit tool, but cannot print from your
application, the problem is likely in your application. Check for upgrade
availability or contact the application vendor for further diagnosis.
Windows Printing Problems
Image never prints
1. Try printing a test page from the printer driver’s Properties dialog box.
2. Try printing from another application.
3. Try printing to another network/PostScript printer.
4. Try printing from another computer.
5. If the error returns, turn On the PostScript error handler through the
Control Panel PostScript Error Info in the Support menu, or CentreWare
IS and print the document again. Take note of the information on the error
page that just printed.
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