Xerox Phaser 6360

3-76 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Fuser Firmware Failure
A failure was detected in the Fuser Firmware.
Applicable Status Code:
Code 76: Fuser Firmware (CRUM) Failure.
Initial Actions:
■ Reseat the Fuser and cycle printer power.
W
arn
i
ng
Avoid the potential of electric shock by removing the power cord from the
wall outlet prior to performing the following procedure.
Caution
Allow adequate time for the Fuser to cool before servicing the printer.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the fans for damage or debris:
■ Fuser Fan, PL1.1.19
■ Rear Fan, PL5.3.31
■ LVPS Fan, PL1.1.31
Is either fan damaged?
Replace the
defective fan.
Go to Step 3.
2 Replace the defective fan.
Does the error persist?
Go to Step 3 Complete
3 Test the fans.
Run the Service Diagnostics fan tests
to isolate the defective fan.
Did one of the fans fail?
Go to the
troubleshooting
procedure for the
specific fan.
If both fans
pass, replace the
Engine Control
Board
(
page 8-106).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Fuser, PL5.1.1
■ FSR/ADC Harness, PL5.2.28
■ Engine Control Board, PL9.1.16
■ Print Engine Map 2 - P/J Locator (page 10-6)
■ Print Engine Map 3- P/J Locator (page 10-7)
■ Print Engine Fuser Wiring (page 10-22)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Fuser for damage.
Is the Fuser damaged?
Replace the Fuser
(
page 8-7).
Go to Step 2.