Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Service Manual 4-9
General Troubleshooting
Service Diagnostics Utilities
Three Service Diagnostics utilities are especially useful for troubleshooting:
■ Status
■ Test Prints
■ Diagnostic Fault History
What follows is an overview that describes the function and proper application
of each utility.
Status
Located in the General Status menu, Status reports on the condition of the
printer. Status reports either No Status to Report, or sequentially lists error
conditions occurring since power-up. Conditions that prevent printing are
listed before warnings. Status listings are not stored. If the printer reaches
Ready, the list is cleared. Some applications of status are:
■ Provides an initial condition from boot to begin troubleshooting.
■ Captures static or dynamic events.
■ Confirms diagnostic test results and subsequent repairs.
Test Prints
Test Prints can isolate printing problems to the Engine Control or Image
Processor Board by eliminating image data transfer between the two. Test
Prints does not exercise any Image Processor Board circuitry. Test Prints gets
its image data from ROM. This allows the examination of Engine Control
Board function in isolation.
Test Prints is also useful for stimulating asynchronous (dynamic) events
related to the print process, or as a test for paper path and media related
problems. Some other key features of Test Prints:
■ Is the only diagnostic utility to exercise the entire print cycle.
■ Isolated from the operating system (PostScript). Runs from firmware.
■ Isolates the Image Processor Board from Engine Control Board.
■ Captures static or dynamic events.
■ Helps to isolate events that cause print artifacts or prevents printing.
Diagnostic Fault History
The Diagnostic Fault History utility records a list of engine-generated error
events that occur during diagnostic testing. Use this utility to record error
events that occur while executing tests in Diagnostic Mode. The Diagnostic
Fault History utility captures asynchronous (transient) events only. For static
(continuous), or pre-existing events, rely on the Status utility.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR