4-8 Phaser 6300/6350/6360 Service Manual
General Troubleshooting
Control Panel Shortcuts
The following are Control Panel button sequences that provide shortcuts to
specific commands when pressed while turning On the printer’s power.
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The best method of exiting Service Diagnostics is to cycle printer power.
This insures all printer components are reset. Also, an occasional paper
jam is normal on the first print if clutch or solenoid tests were run.
Hidden Service Menu
The Hidden Service menu includes a list of functions providing direct access
to Service Diagnostics, the Developer Assembly counters, and the Enable
Metered Toner routine. Access the Hidden Service menu as follows:
1. Highlight Troubleshooting --> Service Tools.
2. With the cursor at the top of the Service Tools menu, press both the Up
Arrow and Down Arrow buttons.
Mode Buttons Pressed at Power On
Skip POST Diagnostics OK
Print Service Diagnostics Menu
Map
Help (?)
Reset PostScript NVRAM Back + OK
Password Bypass Up Arrow + Down Arrow
Enter Service Diagnostics Back + Help (?)
Control Panel Language Cancel + Help (?)
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