Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-45
Error Messages and Codes
Remove Ribbon from [Y] [M] [C] [K] Toner Cartridge
The printer detected that one of the Toner Cartridge ribbons has not been
removed.
Applicable Status Codes:
Code 215: Remove Ribbon from Cyan Toner Cartridge
Code 216: Remove Ribbon from Magenta Toner Cartridge
Code 217: Remove Ribbon from Yellow Toner Cartridge
Code 218: Remove Ribbon from Black Toner Cartridge
Initial Actions:
■ Remove the Toner Cartridge and ensure that the ribbon tape has been
completely removed.
■ Inspect the mouth of the toner auger for obstructions or debris.
■ Test the affected Toner Motor.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the following for evidence of fault
or damage:
■ Transfer Roller Assembly, PL5.1.4
■ CTD (ADC) Sensor, PL5.2.19
Replace the
damaged parts.
Go to Step 2.
2 Check the CTD (ADC) Sensor
connection.
Is P/J136 connected to the harness?
Go to Step 3. Reconnect the
sensor.
3 Replace the CTD (ADC) Sensor
(
page 8-72).
Does the error persist?
Go to Step 4. Complete.
4 Check all pins on the FSR/ADC Harness
PL5.2.28 for continuity.
1. Disconnect P/J36 and P/J136.
2. Check continuity between J36 <=>
J136.
Go to Step 5. Replace the
FSR/ADC
Harness.
5 Check the CTD (ADC) Sensor signal.
Disconnect P/J136.
Does P136-4 <=> P136-1 = 0 V?
Replace the CTD
(ADC) Sensor
(
page 8-72).
Replace the
Engine Control
Board
(
page 8-106).