Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-43
Error Messages and Codes
Initial Actions:
■ Print the Supplies Usage page to verify remaining cartridge life and install
date.
■ Replace the affected cartridge and cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ No Toner Sensor, PL7.2.5
■ Toner Cartridge Holder, PL7.2.1
■ TNR Harness, PL7.2.18
■ Print Engine Map 1 - P/J Locator (page 10-5)
■ Print Engine Developer (1/2) Wiring
(page 10-20)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Replace the affected Toner Cartridge.
Does the error persist?
Go to Step 2. Complete
2 Check the No Toner Sensor signals.
Disconnect P/J51.
Is the signal less than +0.2 V for the
affected sensor?
J51-A8 <=> J51-A7 Yellow
J51-A5 <=> J51-A4 Magenta
J51-A2 <=> J51-A1 Cyan
J51-A11 <=> J51-A10 Black
Go to Step 5 Go to Step 3
3 Check the TNR Harness sensor
connections J701 (Y), J702 (M), J703
(C), J704 (K) <=> J51 for continuity.
Go to Step 4 Replace the TNR
Harness.
4 Test the No Toner Sensor.
Run the Service Diagnostics Toner
Low/Empty test on the affected
cartridge.
If the test fails, check the sensor
connector, if the connector is ok,
replace the Toner Sensor. Does the
error persist?
Go to Step 5. Complete
5 Test the Toner Motor.
1. Close the Interlock Switch while
testing.
NOTE Run this test for ONLY 5 seconds to
avoid packing the toner.
2. Run the Service Diagnostics Toner
Motor test for the affected cartridge.
Does the Toner Motor function
correctly?
Check the toner
stirring auger or
gear for damage.
Replace if
necessary.
Go to Step 6.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR