Xerox Phaser 6360

3-60 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Fill the tray.
Does the error occur even if the tray is full?
Go to Step 2. Complete
2 Check the following for evidence of fault or
damage:
■ No Paper Sensor, PL3.3.7, PL11.3.7,
PL12.4.7
■ No Paper Actuator, PL3.3.20, PL11.3.22,
PL12.3.22
Is there any damage?
Replace any
damaged
parts.
Go to Step 3.
3 Test the No Paper Sensor. for the affected
tray.
Run the Service Diagnostics No Paper
Sensor test.
Does the sensor function correctly?
Replace the
Engine Control
Board
(
page 8-106).
Go to Step 4.
4 Check the No Paper Sensor signal.
For Tray 2:
Is there +3.3 V across P/J472-1 <=> P/
J472?
For Tray 3, 4, and 5:
Is there +3.3 V across P/J822-1 <=> P/J822-
2?
Go to Step 5. Replace the
No Paper
Sensor.
5 Check all pins on the FDR Harness for
continuity.
For Tray 2:
1. Disconnect P/J47 and P/J472.
2. Check continuity between J47 <=> J472.
For Tray 3, 4, 5:
1. Disconnect P/J85 and P/J822.
2. Check continuity between J85 <=> J822.
Replace the
Engine Control
Board
(
page 8-106).
Replace the
FDR Harness.