Xerox Phaser 7400

Error Messages and Codes 3-31
Jam in Fuser
Media reached the Media Slack Sensor, but did not clear the Fuser Exit Sensor on
time. This error represents a jam inside the Fuser.
Applicable Status Code:
Code TC2: Jam in Fuser
Initial Actions:
■ Remove the Fuser and check for any obstructions, media, damage, or debris.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
W
arn
i
ng
To avoid the potential of electric shock, ensure the power to the printer is off
and the power cord is disconnected from the wall outlet prior to performing
Step 2 of the following troubleshooting procedure.
Caution
Allow adequate time for the Fuser to cool before servicing the printer.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Fuser, PL1.1.21
■ Fuser Exit Sensor, PL11.1.13
■ Rear Sensor Board, PL11.1.33
■ Fuser Motor, PL2.1.9
■ Motor Driver Board, PL2.1.10
■ Print Engine Map 2 (page 10-5)
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 11 (page 10-14)
■ Print Engine Rear Sensor Board (page 10-29)
■ Print Engine Motor Driver Board (2/6) (page 10-32)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault or
damage:
■ Fuser
■ Fuser Exit Actuator and Sensor
■ Fuser Motor
Is there any damage?
Replace any
damaged parts.
Go to Step 2.
2
Remove the Fuser and check for broken or
bent connector pins or damaged gears.
Repair or replace
damaged parts.
Go to Step 3.
3
Reinstall the Fuser.
Does the error persist?
Go to Step 4. Complete