Xerox Phaser 7400

Error Messages and Codes 3-47
Finisher Output Tray Jammed
This error represents a failure of, or an obstruction in the Finisher Upper Output
Tray’s up or down motion.
Applicable Status Code:
Code FT: Finisher Output Tray Jammed
Initial Actions:
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Finisher Lift Motor
■ Lift Motor Clock Sensor
■ Upper or Lower Limit Sensors
■ Lift Belts
■ Options Map 7, Finisher Sensor Locator (1/2)
■ Options Map 8, Finisher Sensor Locator (2/2)
■ Options Finisher Controller to Sensors (2/3)
■ Options Finisher Controller to Switches
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault,
damage, obstruction, or debris:
■ Upper Output Tray
■ Lift belts and actuators
■ Limit Sensors
■ Shift Motor
Are there any defects or misalignment?
Replace any
damaged parts.
Go to Step 2.
2
Test the Limit Sensors.
Run the Service Diagnostics Tray Upper
and Lower Limit Sensor tests.
Do the sensors function correctly?
Go to Step 4. Replace the
affected sensor. If
the error persists,
go to Step 3.
3
Test the sensor signals.
Does the voltage change on CN15-12
(Upper) and CN-15-9 (Lower) connector of
the Finisher Control Board when the
sensors are actuated?
Replace the
Finisher Control
Board.
Replace the
harness.
4
Test the Shift Motor.
Run the Service Diagnostics Shift Motor
test.
Does the motor function correctly?
Go to Step 4. Replace the motor.