Xerox Phaser 7400

Error Messages and Codes 3-23
Jam at Door C for Tray [3][4][5][6]
Media reached the Feed-Out Sensor, but did not arrive at the Transfer Unit Entrance
Sensor on time. This error represents a misfeed jam for media fed from an optional
tray.
Applicable Status Codes:
Code C3: Jam at Door C for Tray 3
Code C4: Jam at Door C for Tray 4
Code C5: Jam at Door C for Tray 5
Code C6: Jam at Door C for Tray 6
Initial Actions:
■ Try picking paper from a different tray.
■ Ensure the tray is installed properly and the paper guides are set correctly.
■ Remove any obstructions or debris in the paper path.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Feed Rollers
■ Feeder Assembly
■ Option Control Board
■ Feeder Board
■ Print Engine Map 3 (page 10-6)
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 11 (page 10-14)
■ Print Engine Motor Driver Board (6/6) (page 10-36)
■ Options Map 5, Paper Tray Controller Board
■ Options Paper Tray Sensors and Interconnect Wiring
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault,
dirt, debris, or damage:
■ Door C
■ Feed Rollers
■ Registration Rollers
■ Transport Rollers
■ Sensor Actuators
Is there any damage or debris?
Clean or replace
the appropriate
parts.
Go to Step 2.
2
Check the Option connection.
Is the Option connection to the Printer
damaged or disconnected?
Reconnect or
replace the cable.
Go to Step 3.