Xerox Phaser 7400 Service Manual

Error Messages and Codes 3-23
Jam at Door C for Tray [3][4][5][6]
Media reached the Feed-Out Sensor, but did not arrive at the Transfer Unit Entrance
Sensor on time. This error represents a misfeed jam for media fed from an optional
tray.
Applicable Status Codes:
Code C3: Jam at Door C for Tray 3
Code C4: Jam at Door C for Tray 4
Code C5: Jam at Door C for Tray 5
Code C6: Jam at Door C for Tray 6
Initial Actions:
■ Try picking paper from a different tray.
■ Ensure the tray is installed properly and the paper guides are set correctly.
■ Remove any obstructions or debris in the paper path.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Feed Rollers
■ Feeder Assembly
■ Option Control Board
■ Feeder Board
■ Print Engine Map 3 (page 10-6)
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 11 (page 10-14)
■ Print Engine Motor Driver Board (6/6) (page 10-36)
■ Options Map 5, Paper Tray Controller Board
■ Options Paper Tray Sensors and Interconnect Wiring
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault,
dirt, debris, or damage:
■ Door C
■ Feed Rollers
■ Registration Rollers
■ Transport Rollers
■ Sensor Actuators
Is there any damage or debris?
Clean or replace
the appropriate
parts.
Go to Step 2.
2
Check the Option connection.
Is the Option connection to the Printer
damaged or disconnected?
Reconnect or
replace the cable.
Go to Step 3.

Xerox Phaser 7400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 1200 DPI
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Storage media	HDD
Internal memory	512 MB
Processor model	PowerPC
Maximum internal memory	1 MB
Internal storage capacity	20 GB
Total input capacity	800 sheets
Maximum input capacity	3000 sheets
Paper tray 2 input capacity	350 sheets
Auto document feeder (ADF) input capacity	1650 sheets
Maximum print size	297 x 420 mm
Paper tray media types	Envelopes, Labels, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Legal (media size)
Maximum ISO A-series paper size	A3
Power requirements	100-240V, 50/60Hz
Networking features	Fast Ethernet
Supported media weight(s)	270 g/m²
Maximum operating temperature range (T-T)	10 - 32 °C
Certification	FCC p.15 A, CE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	-4 - 140 °F
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month

Weight and Dimensions

Dimensions (WxDxH)	1438 x 623 x 975 mm