Error Messages and Codes 3-181
Non-Xerox [C][M][Y][K] Toner Cartridge
A Non-Xerox Toner Cartridge warning message occurs when the printer detects the
presence of non-Xerox Toner. The customer can continue to print by selecting use it
on the Control Panel when queried whether to use the non-Xerox cartridge. If the
customer chooses Do Not Use, the warning message is replaced by the Replace [C]
[M] [Y] [K] Toner Cartridge error message.
Initial Actions:
■ Ensure that the Toner Cartridges are fully seated and locked into position.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Toner Cartridge, PL1.1.29
■ CRUM Reader Board, PL2.1.92
■ Print Engine Map 1 (page 10-4)
■ Print Engine Fuser (page 10-40)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check Toner Cartridge installation.
Are the cartridges properly installed?
Go to Step 2. Correct the
installation.
2
Replace the affected Toner Cartridge.
Does the error persist?
Go to Step 3. Complete
3
Check the CRUM Harness continuity.
1. Remove the Top Cover (page 8-24).
2. Disconnect the CRUM cable from RFID
and CN1 on the CRUM Reader Board.
Is the cable conductive?
Replace the CRUM
Reader Board
(
page 8-146). If the
error persists, go to
Step 4.
Replace the CRUM
Harness. If the
error persists, go to
Step 4.
4
Check continuity of the Antenna Harness.
Disconnect CN2, CN3, CN4, or CN5 from
the CRUM Reader Board and CRUM
Antennas.
Is each harness conductive?
Go to Step 5. Replace damaged
wiring.
5
Check for +5V at RFID-2 on the Engine
Control Board.
Is there +5 V at RFID-2 <=> ground?
Go to Step 6. Replace the Engine
Control Board
(
page 8-112).
6
Check for +5V at POWER-2 on the Engine
Control Board.
Is there +5 V at POWER-2 <=> ground?
Replace the
Engine Control
Board
(
page 8-112).
Replace the LVPS
(
page 8-121).
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