Xerox Phaser 7400 Service Manual

Error Messages and Codes 3-73
Clear Tray [2][3][4][5][6] Riser Plate
The Lift Motor failed to raise the media to the pre-feed position. For a Remove Paper
error, the Level Sensor indicates Pre-Feed position or higher before a lift is executed
Initial Actions:
■ Remove the tray and inspect the tray cavity to ensure that it is free of
obstructions or debris.
■ Reinstall the tray and cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Level Sensor
■ Lift Motor
■ Universal Tray, PL1.1.41
■ Option Control Board
■ Option Feeder Board
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 12 (page 10-15)
■ Print Engine Feeder Board (page 10-28)
■ Options Map 5 Paper Tray Controller Board
■ Options Map 6 Paper Tray Feeder Board
■ Options Paper Tray Motors and Clutches
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault or
damage:
■ Level Sensor Actuator
■ Lift Plate and gearing
■ Lift Motor
Is there any damage?
Replace any
damaged parts.
Go to Step 2.
2
Test the Level Sensor.
Run the Service Diagnostics Level Sensor
test for the appropriate tray.
Does the sensor function correctly?
Go to Step 3. Replace the
Sensor. If the error
persists, go to
Step
4.
3
Test the Lift Motor.
Run the Service Diagnostics Lift Motor test
for the appropriate tray.
Does the motor function correctly?
Go to Step 4. Replace the Lift
Motor. If the error
persists, go to
Step
4.
4
Check for +24 V to the Lift Motor.
Is there +24 V across GDDC-1 <=>
ground?
Go to Step 5. Replace the Option
Control Board.
5
Test the OPTIF Harness continuity.
Is the OPTIF Harness conductive?
Replace the Engine
Control Board
(
page 8-112).
Replace the
harness.

Xerox Phaser 7400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 1200 DPI
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Storage media	HDD
Internal memory	512 MB
Processor model	PowerPC
Maximum internal memory	1 MB
Internal storage capacity	20 GB
Total input capacity	800 sheets
Maximum input capacity	3000 sheets
Paper tray 2 input capacity	350 sheets
Auto document feeder (ADF) input capacity	1650 sheets
Maximum print size	297 x 420 mm
Paper tray media types	Envelopes, Labels, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Legal (media size)
Maximum ISO A-series paper size	A3
Power requirements	100-240V, 50/60Hz
Networking features	Fast Ethernet
Supported media weight(s)	270 g/m²
Maximum operating temperature range (T-T)	10 - 32 °C
Certification	FCC p.15 A, CE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	-4 - 140 °F
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month

Weight and Dimensions

Dimensions (WxDxH)	1438 x 623 x 975 mm