Xerox Phaser 7400 Service Manual

Error Messages and Codes 3-59
Consumable/Routine Maintenance Procedures
Replace [C][M][Y][K] Toner Cartridge
An empty cartridge, a metered cartridge installed in a non-metered printer, an
unsupported cartridge, or a fatal error within the cartridge or printer can cause this
error condition. Check for an error code in the help text prior to troubleshooting this
error message.
Note
[C] [M] [Y] [K] Toner Is Low or [C] [M] [Y] Toner is Empty are warning
conditions. Replace [C] [M] [Y] [K] Toner Cartridge is an error condition. Use
this procedure to correct these types of errors.
Initial Actions:
■ Replace the affected cartridge.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Toner Cartridge, PL1.1.29
■ CRUM Harness, PL2.1.93
■ CRUM Reader Board, PL2.1.92
■ Print Engine Map 1 (page 10-4)
■ Print Engine Map 3 (page 10-6)
■ Print Engine Fuser (page 10-40)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Go to Step 2. Correct the
installation.
2
Replace the affected Toner Cartridge.
Does the error persist after a genuine
Xerox Toner Cartridge is installed?
Go to Step 3. Complete
3
Check all pins of the CRUM Harness for
continuity.
1. Remove the Top Cover (page 8-24).
2. Disconnect the CRUM cable from RFID
on the Engine Control Board and CN1
on the CRUM Reader Board.
Is the cable conductive?
Replace the CRUM
Reader Board
(
page 8-146). If the
error persists, go to
Step 4.
Replace the CRUM
Harness. If the
error persists, go to
Step 4.

Xerox Phaser 7400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 1200 DPI
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Storage media	HDD
Internal memory	512 MB
Processor model	PowerPC
Maximum internal memory	1 MB
Internal storage capacity	20 GB
Total input capacity	800 sheets
Maximum input capacity	3000 sheets
Paper tray 2 input capacity	350 sheets
Auto document feeder (ADF) input capacity	1650 sheets
Maximum print size	297 x 420 mm
Paper tray media types	Envelopes, Labels, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Legal (media size)
Maximum ISO A-series paper size	A3
Power requirements	100-240V, 50/60Hz
Networking features	Fast Ethernet
Supported media weight(s)	270 g/m²
Maximum operating temperature range (T-T)	10 - 32 °C
Certification	FCC p.15 A, CE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	-4 - 140 °F
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month

Weight and Dimensions

Dimensions (WxDxH)	1438 x 623 x 975 mm