Xerox Phaser 7400 Service Manual

General Troubleshooting 4-21
Exit Jams
1. Ensure the paper is in good condition and is the correct type for the printer. See
“Media and Tray Specifications” on page 1-18 for the correct media types, sizes
and weights for each tray.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media over,
loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In
such cases, a lighter grade of paper should be used, see the printer’s Paper Tips
page.
6. Clean all exit locations in the Fuser and the Exit Assembly, with a clean, dry, lint-
free wipe, if debris is visible.
7. Does the Exit Rollers turn? Test the Duplex Motors using Service Diagnostics.
For information on Service Diagnostics, see "Service Diagnostics" on page 4-7.
8. See “Jam at Duplex Unit” on page 3-26 for troubleshooting duplex jams if the
Duplex Motor tests fails.
Operating System and Application Problems
Print a Status page to ensure the problem is not printer related. See "Status Page" on
page 3-3. Troubleshooting tips and additional information are also available on the
Xerox website at: www.xerox.com/office/7400support.
Macintosh Printing Problems
Image Never Prints
Note
The following steps are for diagnosing a networked printer running
Mac OS X, version10.2.6 or later, and assume that CentreWare access is
enabled. If you are using Mac OS X, but an earlier version than 10.2.6,
upgrade first.
1. Cycle power to the printer Off and On, and then try printing again.
2. Determine the printer’s IP address from the Control Panel or Startup page. Return
the Control Panel to the initial menu, and then check to make sure it indicates
Ready to Print. If it does not indicate Ready to Print, correct that first.

Xerox Phaser 7400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 1200 DPI
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Storage media	HDD
Internal memory	512 MB
Processor model	PowerPC
Maximum internal memory	1 MB
Internal storage capacity	20 GB
Total input capacity	800 sheets
Maximum input capacity	3000 sheets
Paper tray 2 input capacity	350 sheets
Auto document feeder (ADF) input capacity	1650 sheets
Maximum print size	297 x 420 mm
Paper tray media types	Envelopes, Labels, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Legal (media size)
Maximum ISO A-series paper size	A3
Power requirements	100-240V, 50/60Hz
Networking features	Fast Ethernet
Supported media weight(s)	270 g/m²
Maximum operating temperature range (T-T)	10 - 32 °C
Certification	FCC p.15 A, CE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	-4 - 140 °F
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month

Weight and Dimensions

Dimensions (WxDxH)	1438 x 623 x 975 mm