Xerox Phaser 7400

Error Messages and Codes 3-21
Jam at Door B Misfeed at Tray 2
Media reached Feed-Out Sensor #2, but did not arrive at the Transfer Unit Entrance
Sensor on time. This error represents a misfeed jam for media fed from Tray 2.
Applicable Status Code:
Code B1: Jam at Door B, Misfeed at Tray 2
Initial Actions:
■ Try picking paper from a different tray.
■ Ensure that Tray 2 is installed properly and the paper guides are set correctly.
■ Remove any obstructions or debris in the paper path.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Feeder Assembly, PL4.2.0
■ Registration Sensor #2, PL4.2.89
■ Registration Clutch #2, PL4.2.87
■ Tray 2 Registration Motor, PL4.2.36
■ Tray 2 Feed Motor, PL4.2.35
■ Feeder Board, PL4.2.97
■ Print Engine Map 11 (page 10-14)
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 12 Feeder Board (page 10-15)
■ Print Engine Feeder Board (page 10-28)
■ Print Engine Motor Driver Board (4/6) (page 10-34)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault,
dirt, debris, or damage:
■ Door B
■ Tray 2 Feed Rollers
■ Registration Rollers
■ Transport Rollers
■ Sensor Actuators
Is there any damage or debris?
Clean or replace
the appropriate
parts.
Go to Step 2.
2
Test the Tray 2 sensors.
Run the Service Diagnostics Tray 2
Switches test.
Do the sensors function correctly?
Go to Step 4. Go to Step 3.