Error Messages and Codes 3-3
Status Page
The Status page is a two-page report that provides general information about the
printer, the consumables, the status of routine maintenance items, registration and
color test patterns. The first page includes general information about the printer
including firmware versions, page count, feature set, and consumables. Page 1 also
provides color registration, calibration, and print target examples.
The second page provides a log of the last 50 errors with date, page count,
description, and code. For a complete listing of all possible codes, see
"Printer Status
Codes" on page A-4.
To print the Status page, go to the Troubleshooting menu, and then select Service
Tools. The Status page appears as an option on the Service Tools menu.
Service Usage Profile
The Service Usage Profile tracks printer activity, consumable usage and printer status.
This data is stored in NVRAM. Service Usage Profile data includes error logs that
retain detail on the type, date, location and frequency of both engine and jam errors.
While the Service Usage Profile includes data on all aspects of the printer, this section
focuses on accessing these two error logs to review printer fault history. Only Engine
(fatal) and jam errors are recorded in these two logs. Other errors and warnings are
recorded elsewhere in the Service Usage Profile. Print the Status page for a complete
history. The Error Message Summary table beginning on (
page 3-7) lists all errors,
their respective codes, and the page where the troubleshooting procedure begins.
Interpreting Error Logs
Error logs appear on the Control Panel as a list of semi-colon separated value pairs of
the for
m <code>, <pg_count>;. Th
e Engine an
d Jam Error L
ogs record
the last 30
events. Log entries move top to bottom. Note that a value of 0 (zero) or “--“ in a log
indicates no data and <pg_count> is the Total Page count when the error occurred.
For example, the following provides a partial example of the Engine Error Log as it
might appear on the display:
U32,1460;
0,0;
0,0;
0,0;
0,0;
The U32,1460 pair indicates the printer recorded a Fuser Fan failure, represented by
the code U32, at total page count 1460. The 0,0 pairs indicate no error activity, A
printed log consists of several lines in the Service Usage Profile report (typically 2-5
lines). Each log typically includes an event code, a corresponding date, a
corresponding page, and a total event counter. In the case of fatal errors, there are four
lines (261-264). In the case of jams, there are five lines (291-295 and 298).
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General
Weight and Dimensions
