Xerox Phaser 7400

Error Messages and Codes 3-87
Paper Not Available; Load Tray 2 with [size][type]
Tray 2 Paper Size mismatch error. The Paper Size Switch indicates that the media
loaded in Tray 2 does not match the size specified by the print job
Initial Actions:
■ Inspect the tray to ensure that it is free of obstructions, is loaded with
supported media, and the guides are adjusted correctly.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Paper Size Switch
■ Paper Tray
■ PSIZE Harness
■ Print Engine Map 5 (page 10-8)
■ Print Engine Map 10 (page 10-13)
■ Print Engine Motor Driver Board (1/6) (
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the paper in the affected tray.
Is paper loaded in the tray properly?
Go to Step 2. Reload the paper.
2
Check the tray paper guides.
Are the paper guides set correctly?
Go to Step 3. Reset the guides.
3
Check the Paper Size Switch for the
affected tray.
Is the switch installed correctly?
Go to Step 4. Correct the
installation.
4
Test the Paper Size Switch.
Run the Service Diagnostics Tray 2
Switches test.
Does the sensor state change each time
the
loaded tray is moved in or out?
Go to Step 7. Go to Step 5.
5
Check the Paper Size Switch connection.
Are PSIZE and P/J471 connected?
Go to Step 6. Connect the Paper
Size Switch.
6
Check continuity between the Paper Size
Switch and the Motor Driver Board.
1. Disconnect PSIZE and P/J471.
2. Check harness continuity.
Is the harness conductive?
Go to Step 7. Repair the wiring.
7
Check for +5 V at the Paper Size Switch.
Is there +5 V across J471-1 (+) <=>
ground when PS0 is actuated?
Replace the Paper
Size Switch
(
page 8-139).
Replace the Motor
Driver Board
(
page 8-141).