GBC AdvancedPunch Pro - Initial Action; System Checks

GBC AdvancedPunch Pro 08/20/2015 Service Call Procedures
1-3
INITIAL ACTION
At the start of every service call, you should perform the following.
1. If called for a problem, determine the exact nature of the service
complaint. Determine the paper type and quality, especially as it
relates to curl and identify if any media changes correlate with the
emergence of the customer issue.
2. Do GP 6.1.11 PUNCH CYCLES to note down the total machine
punch cycles.
3. Do GP 6.1.10 DIE CYCLES Procedure to check the cycle life on the
Die Set installed in the Advance Punch Pro.
4. If any of the Die Set life cycles have exceeded 750,000 sheets
(cycles) go to Section 3 and check the Hole Quality.
DIE CYCLES
750,129
 If the Hole Quality is acceptable monitor the Hole Quality
frequently to ensure that the Hole Quality is okay.
 If the Hole Quality is not acceptable advise the customer to
contact Xerox to order a replacement Die Set.
5. Determine if the customer uses only one Die Set pattern (style) or if
they switch between different patterns.
6. Determine the last time the Die Set was lubricated. Perform GP 6.7.3
to lubricate die if necessary.
7. Determine the date of the last preventative maintenance performed
on the punch system. Perform Preventative Maintenance using the
AdvancedPunch Pro Maintenance Schedule on page 1-5 if needed.
8. Vacuum all paper path, punch, dust box area of scrap/debris.
SYSTEM CHECKS
Purpose
Direct repair activity for problems found in Initial Action.
PROCEDURE
1. Select the appropriate condition from the list below and perform the
directed service actions.
 Replace any obviously broken parts.
 If there is a Punch Quality problem, go to 3.2 Defect Entry RAP in
Section 3.
 If there is a Fault Code, go to Section 2 Table of Contents. Locate
and perform the FAULT CODE RAP associated with the Fault
Code.
 If there is an Operator Message that will not clear, go to Section 2
Table of Contents. Locate and perform the steps in the
OPERATOR MESSAGE RAP associated with the Operator
Message.
 If there is No Fault Code or Operator Message associated with
the problem, go to Section 2 Table of Contents. Locate and
perform the OTHER FAULTS RAP which most closely matches
the problem described by the customer.
 If the problem is not repeatable, operate the Advanced Punch Pro
in the same job conditions the customer used and recheck for a
problem in the categories listed here.
 If the problem is still not reproduced, examine the Machine
Service Log and note any repeating faults. Refer to the RAP for
those faults in Section 2 to check if the RAP relates to the
customer problem. If so, perform the RAP.
 If the problem is not resolved after 2 hours, escalate to Xerox 2
nd
level support.
 If none of the above situations apply, go to EVERY CALL
ACTIVITIES.
2. Verify that the problem is corrected and go to EVERY CALL
ACTIVITIES.