Feature Glossary
UX Mail Manual Chapter 2: Features ◆ 35
2
Future Delivery Message
An extension user can record a voice message for a co-
worker and have voice mail deliver it at a specified time in
the future.
■ See FUTURE DELIVERY MESSAGE (PAGE 147) for more.
Voice Mail
Getting Recorded Help
If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the voice mail voice prompts.
■ See GETTING RECORDED HELP (PAGE 150) for more.
Voice Mail
Go to a Mailbox
An Automated Attendant caller can dial a digit and route
directly into a mailbox.
■ See GO TO A MAILBOX (PAGE 151) for more.
Automated Attendant
Greeting
A Subscriber or Guest Mailbox user can record up to 3
personalized greetings for their mailbox. Caller’s to the
user’s mailbox hear the active personalized greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
■ See GREETING (PAGE 153) for more.
■ Also see AUTO ATTENDANT DO NOT DISTURB in this
glossary.
Voice Mail
Guest Mailbox
An outside party can have their own mailbox for receiving
and sending messages.
■ See GUEST MAILBOX (PAGE 157) for more.
Voice Mail
Hang Up
An Automated Attendant option that immediately hangs
up the outside call.
■ See HANG UP (PAGE 160) for more.
Automated Attendant
Help
■ See GETTING RECORDED HELP
in this glossary
. Voice Mail
Individual Trunk Greetings
■ See MULTIPLE COMPANY GREETINGS in this glossary. Automated Attendant
Instruction Menu
The Instruction Menu is the second announcement that
plays to Automated Attendant callers, right after the Wel-
come Message. Normally, the Instruction Menu provides
callers with the Automated Attendant dialing options.
■ See INSTRUCTION MENU (PAGE 162).
■ Also see WELCOME MESSAGE
in this glossary
.
Automated Attendant
Inter-Tenant Messaging
■ See TENANT SERVICE in this glossary. System
Interactive Mailbox
The mailbox type the facilitates Interactive Messaging.
■ See INTERACTIVE MAILBOX (PAGE 165) for more.
Automated Attendant
Interactive Messaging
Automated Attendant callers can respond to specific pre-
recorded questions (the
INTERACTIVE PROMPTS) and have
their answers stored in a unique mailbox (the INTERACTIVE
MAILBOX).
■ See INTERACTIVE MESSAGING (PAGE 166) for more.
Automated Attendant
Interactive Prompts
The Interactive Messaging pre-recorded prompts.
■ See INTERACTIVE PROMPTS (PAGE 171) for more.
Automated Attendant
Name Description Usage