Feature Glossary
38 ◆ Chapter 2: Features UX Mail Manual
Message Reply
An extension user can reply to a message in their mailbox
by dialing a simple code, without knowing the caller’s
extension number.
■ See MESSAGE REPLY (PAGE 223) for more.
Voice Mail
Message Retention
Voice mail will save a mailbox’s new, held, or saved
messages for the Message Retention interval, and then
delete them.
■ See MESSAGE RETENTION (PAGE 224) for more.
Voice Mail
Message Send
■ See MESSAGE RECORD in this glossary. Voice Mail
Message Status Report
Shows the number and type of messages stored in each
mailbox, as well as other important mailbox attributes.
■ See MESSAGE STATUS REPORT (PAGE 226) for more.
Message Storage Limit
Sets how many messages a mailbox can store.
■ See MESSAGE STORAGE LIMIT (PAGE 227) for more.
Voice Mail
Message Waiting Lamp
An extension’s Message Waiting lamp flashes indicating
that they have new messages waiting in their mailbox.
■ See MESSAGE WAITING LAMP (PAGE 229) for more.
Voice Mail
Monitored Transfer
With Monitored Transfer, after an Automated Attendant
caller dials an extension voice mail checks the status of
the called extension.
■ If the called extension is idle, voice mail rings the
extension (similar to an Unscreened Transfer).
■ If the called extension is busy or in DND, voice mail
sends the caller directly to the called extension’s mail-
box (similar to a Screened Transfer).
■ See MONITORED TRANSFER (PAGE 230) for more.
■ Also see SCREENED TRANSFER and UNSCREENED TRANSFER
in this glossary
.
Automated Attendant
Multilingual Voice Prompts
See BILINGUAL VOICE PROMPTS
in this glossary
.System
Multiple Company Greetings
By setting up a TRUNK MAILBOX for each trunk, one voice
mail system can provide individual greetings and dialing
options for several companies.
■ See MULTIPLE COMPANY GREETINGS (PAGE 232) for more.
■ Also see TRUNK MAILBOX in this glossary.
Automated Attendant
Multiple Mailbox Greetings
See GREETING. Voice Mail
Music On Hold
CALL QUEUING
callers waiting for a busy extension to become
free can hear prerecorded music or an announcement.
■ See MUSIC ON HOLD (PAGE 233) for more.
Automated Attendant
Name
■ See MAILBOX NAME in this glossary. Voice Mail
Network Mailbox
The type of mailbox that facilitates voice mail network-
ing.
■ See NETWORK MAILBOX (PAGE 235) for more.
System
Name Description Usage
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