Matrix ETERNITY NE - DDI Routing

Matrix ETERNITY NE System Manual 91
• Transfer when extension rings: When the caller dials the extension number, the VMS Auto Attendant
will wait for the extension to start ringing and then transfer the call.
If the extension is busy the VMS Auto Attendant will transfer the call to the mailbox of the extension, if
assigned, or take the caller back to the home node.
• Transfer when extension permits: The VMS Auto Attendant prompts the caller to record his/her
name. It puts the caller on hold and places the call on the desired extension. If the extension is free and
answers the call, the VMS announces the caller’s name to the extension user and prompts the
extension user to choose whether or not to speak to the caller. If the extension user chooses to talk, the
VMS transfers the call.
If the extension user chooses not to talk, the VMS transfers the call to the mailbox of the extension
user, if assigned, and asks the caller to leave a message.
Default: Transfer when extension answers for Day and Night.
5. Enable Announce Name, if you want the VMS Auto Attendant to announce the extension user’s name to
the caller when transferring the call to the extension. Default: Disabled.
When you enable Announce Name, make sure you record the extension user’s name on the VMS. For
instructions, see “Recording Station Names”.
DDI Routing
1. Click [+] DDI Routing to expand options.
2. In the field DDI Number for SIP Trunk 1, enter the DDI number you want to assign to this SLT extension
from among the DDI numbers provided by the ITSP with whom you have registered SIP Trunk 1.
3. In the field DDI Number for SIP Trunk 2, enter the DDI number you want to assign to this SLT extension
from among the DDI numbers provided by the ITSP with whom you have registered SIP Trunk 2.
4. In the field DDI Number for SIP Trunk 3, enter the DDI number you want to assign to this SLT extension
from among the DDI numbers provided by the ITSP with whom you have registered SIP Trunk 3.
5. In the field DDI Number for SIP Trunk 4, enter the DDI number you want to assign to this SLT extension
from among the DDI numbers provided by the ITSP with whom you have registered SIP Trunk 4.
6. To allow the system to land incoming calls with the same DDI number on this SLT extension, keep Allow
Incoming DDI Calls enabled. Default: Enabled.