Matrix ETERNITY NE - Hotline

Matrix ETERNITY NE System Manual 617
Hotline
What’s this?
This features eliminates repeated dialing of numbers from an extension. Hotline can be set for: Internal Extension
Numbers, Department Groups, External Numbers, Outgoing Trunks.
How it works
• Holtine can be set from any SLT, DPK or Extended IP Phone.
• Select the type of Hotline as per your requirement: Internal Extension Numbers, Department Groups,
External Numbers, Outgoing Trunks.
• Configure the Hotline Timer. To provide immediate Hotline, set Hotline Timer to 00 and for Delayed Hotline
configure a value for the Timer as per your requirement.
C, the Sales Manager has to frequently dial the number of the B, Sr. Co-ordinator-Sales. C sets Hotline for
B’s number and also configures the Hotline Timer as 5 seconds.
• C goes OFF-Hook
• ETERNITY NE give dials tone and waits for 5 seconds
• If no digit is dialed within the expiry of this time by A, B’s number will be dialed out automatically.
• B in speech with A.
• To provide immediate Hotline, set Hotline Timer to 00 seconds, then as soon a C goes OFF-Hook, B’s
number will be dialed out.
How to configure
To be able to use Hotline, extension users must have this feature enabled in their “Class of Service (COS)” for the
Day and Night time, as required. See “Basic Settings” for instructions on configuring the different extension port
types.