420 Matrix ETERNITY NE System Manual
Call Hold
What's this?
Call Hold enables you to put an on-going conversation (with an internal or external number) on hold, and call
another person or receive a call from another person. You can retrieve the call you put on hold, after the
conversation with the other party has ended or in the middle of the conversation with the other party.
Call Hold is a feature of the DKP and the Extended IP Phone. ETERNITY NE enables two types of Call Hold on the
DKP: Exclusive Hold and Global Hold.
Exclusive Hold
The call placed on Exclusive hold can be retrieved only from the DKP/Extended IP Phone which put it on hold. The
call remains connected to the DKP/Extended IP Phone which placed it on hold.
When a call is put on Exclusive hold, the ETERNITY NE starts the Call Park Timer and Call Park Release Timer.
The call remains on hold for the duration of the Call Park Timer (programmable; default: 45 seconds). If this call is
not retrieved before the Call Park Timer expires, the call is parked in the Personal Orbit for the duration of the Call
Park Release Timer (programmable; default: 3 minutes). If the DKP/Extended IP Phone becomes idle within this
Timer, the call is returned to the DKP/Extended IP Phone and the phone gets Ring Back Tone.
If the DKP/Extended IP Phone is busy, the system waits for the duration of the Call Park Release Timer for the
DKP/Extended IP Phone to go idle or retrieve the call. If the DKP/Extended IP Phone goes idle within this Timer,
the call is returned to the DKP/Extended IP Phone and the phone gets Ring Back Tone.
The call is disconnected if the DKP/Extended IP PHone is still not free or does not retrieve the call before the Call
Park Release Timer expires.
A call placed on Exclusive Hold can be retrieved in the following ways:
• Pressing the Hold key again (when the DKP/Extended IP Phone is idle).
• Pressing the Key of the Call Appearance of the call put on hold (before it gets parked).
• Pressing DSS key assigned to the Trunk/extension you put on hold.
• Answering the call, when it returns at the end of the Call Park Timer.
Global Hold
The call placed on Global hold can be picked up from any DKP/Extended IP PHone extension of ETERNITY. The
call remains connected in the system. The call remains on hold for the duration of the Call Hold Retrieval Timer
(programmable; default: 60 seconds). If this call is not retrieved before the expiry of the Timer, the call is returned to
the DKP/Extended IP Phone which put it on hold.
To be able to place calls on Global Hold, you must enable 'Global Hold' in the System Parameters of ETERNITY.
The DKP/Extended IP Phone (which picks up the call) must have a DSS Key to access the Trunk or the Extension
which is put on hold.
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