Matrix ETERNITY NE System Manual 421
When Global Hold is enabled in the System Parameters, all Depths/Extended IP Phones connected to the
ETERNITY NE can pick up calls put on hold by another DKP/Extended IP Phone by:
• Pressing DSS key assigned to the Trunk put on Global Hold.
• Pressing the DSS key assigned to the extension put on Global Hold.
The call on Global Hold must be picked up before the Call Hold Retrieval Timer expires.
ETERNITY NE provides the flexibility to use Exclusive Hold and Global Hold at the same time. You can put
calls on Exclusive Hold even when Global Hold is enabled in the system.
ETERNITY NE does not support Global Hold on SIP Trunks.
How to configure
For this feature to work,
• Call Hold must be enabled in the “Class of Service (COS)”of the DKPs and Extended IP Phones you want
to allow this feature.
Call Hold is a part of the ‘Basic Features’ allowed to all extensions by default in their class of Service. So,
all extensions of ETERNITY NE can use this feature.
• Global Hold must be enabled in the “System Parameters” if you want Calls on Hold to be picked up by any
DKP/Extended IP Phone extension.
• DSS Keys must be configured for Trunks and Extensions on the DKPs and Extended IP Phones, which
are allowed to retrieve calls on Global Hold. See “Phone Key Settings” under “DKP Extensions” for
instructions. Also see, “Matrix Extended IP Phone Key Settings” under “SIP Extensions”
• If required, you may change the duration of these timers:
• Call Hold Retrieval Timer
• Call Park Timer
• Call Park Release Timer
For instructions, see “System Timers and Counts”
How to use
Exclusive Hold
To put a call on Exclusive Hold, when Global Hold is disabled:
• You are in speech with on a Trunk/with an extension.
• Press Hold key, go idle.
• Call with Trunk/extension is put on 'Exclusive Hold'.
To retrieve the call:
• press Call Appearance key of your phone
• press DSS Key of the Trunk/extension you put on hold from your phone.
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