Matrix ETERNITY NE - 3-Party Conference between Two Extensions and a Trunk; 3-Party Conference between an Extension and Two Trunks

490 Matrix ETERNITY NE System Manual
3-Party Conference between two extensions and a trunk
• A is in speech with B.
• A and B want to include D in their conversation.
• A puts B on hold. A gets feature tone. B gets on-hold music.
• A grabs a Trunk and dials D's extension number. A gets ring back tone.
• A is in speech with D. B cannot hear their conversation.
• A dials Flash-0 to enable three-way speech.
• A, B, and D are now in speech.
• Any of them can disconnect to withdraw from the conference.
• If B disconnects, A and D will be in two-way speech.
• A can now conduct a conference with another extension or trunk.
3-Party Conference between an extension and two trunks
• A is in speech with D.
• A and D want to include E in their conversation.
• A puts D on hold. A gets feature tone. D gets on-hold music.
• A grabs a Trunk and dials E's number.
• A is in speech with E. D cannot hear their conversation.
• A dials Flash-0 to enable three-way speech.
• A, D, and E are now in speech.
• Any of them can disconnect to withdraw from the conference.
• To conduct Unsupervised 3-Party Conference, A dials Flash-#.
• D and E are now in two-way speech.
How to configure
For this feature to work, the feature 'Conference' must be enabled in the Class of Service group of the extensions
that are to be allowed this feature. By default, all extensions of ETERNITY are allowed this feature in their COS and
can make Conference calls. If you want allow this feature to certain extensions only, see “Basic Settings” for
instructions on configuring “Class of Service (COS)” for the different Extension types: SLT, DKP, SIP.
If extension users at remote locations are to be allowed to initiate the 3-party conference, “Direct Inward System
Access (DISA)” or “Direct Inward Dialing (DID)” must be enabled on the trunk on which their call lands.
The feature 'Conference' in the Class of Service also includes Dial-In and Multi-party Conference.
Extensions that are denied 'Conference' in their Class of Service will not be allowed all three types of
conferences: 3-Party, Dial-In and Multi-party Conference.
How to use
For EON & Extended IP Phone Users
• Speech with Party 1 on trunk/extension.
• Press Hold. You get Feature tone. Party 1 put on hold.
• Dial the number of Party 2.