Matrix ETERNITY NE - Menu Node; Transfer Node; Message Node

264 Matrix ETERNITY NE System Manual
The VMS offers four types of nodes:
• Menu Node
• Transfer Node
• Message Node
• Information Node
Each node has a specific function, as described below.
Each node has a voice file (a prompt of maximum 60 seconds) attached to it. When the caller traverses through the
graph, at each node the VMS plays the prompt attached to it. The VMS also provides you the flexibility to program
a prompt of your choice at each node. You can also change the digit to be dialed to traverse from one node to the
other.
Menu Node
This node is the point in the graph, at which the VMS presents the callers with different Options in the voice prompt.
The caller is given a menu to select from, hence the name ‘Menu Node’. The caller must choose an option offered
in the voice prompt to navigate through the graph further.
There may be several menu nodes in a graph. In this sense, the Root Node is the first Menu node in a graph (see
6-node graph).
A different voice prompt can be recorded and played to the caller for each Menu node.
At a menu node, a caller can be offered 9 different options. The digits 1 to 9 can be programmed for the selecting
the options. The caller dials the digit for the desired option to traverse from one node to another.
Transfer Node
This node is a point in the graph from where the VMS takes the caller to a specific extension. Each transfer node is
linked to an extension. When a caller reaches the transfer node, the VMS transfers the call to the destination
extension which is assigned to the transfer node.
Thus, the transfer node can be used for allowing callers to reach an extension of a department group, a help line,
an information desk, etc.
No voice prompt is played to the caller at the Transfer node. The VMS simply transfers the call to the extension
linked to the node.
Transfer node can be reached only from a Menu node. A graph may terminate at the Transfer node.
Message Node
This is a point in the graph at which the VMS allows the caller to leave a message. Each message node is linked to
a mailbox. When the caller reaches the Message node, the VMS offers the caller the options: i) leave (i.e. record) a
message, ii) go to Home Position (root node), or iii) disconnect the call.
When the caller chooses the option to leave a message, the VMS transfers the call to the mailbox linked to the
Message node, where the caller can leave the message. The message node is useful to businesses that want to
use interactive voice response for taking orders, registering complaints, feedback, etc. Customers can place
orders, have their complaint registered, leave special request messages.
A different voice prompt can be recorded and played to the caller for each Message node.