Matrix ETERNITY NE - Trunk Reservation

Matrix ETERNITY NE System Manual 841
Trunk Reservation
What’s this?
This feature enables any extension user to reserve a trunk for exclusive use, for a specific time period.
Trunk Reservation can be requested from an SLT extension, a DKP extension and from an Extended IP Phone
extension.
How it works
Let us understand this feature with the help of an example:
In an organization there are four CO trunk lines, CO 1, 2, 3 and 4, but all of these have full traffic throughout the
day.
Extension user A is a sales executive. To complete the sales target, A needs to make long-distance calls to
customers. Since there this full traffic on all the four trunks throughout the day, and these trunks are constantly
busy, A would need a dedicated trunk line to save time and complete the target.
So, A can reserve one of the four trunk lines for the desired duration. To do this,
• Extension A grabs a trunk by dialing the Trunk Access Code.
• The Trunk is busy.
• Extension A dials the feature access code for Trunk Reservation Access Code for the busy trunk.
• As soon as the trunk is free, A’s extension rings.
• A answers the call and gets connected to the trunk, and gets dial tone.
• A can now make as many calls as required.
• The trunk remains reserved for the duration of the Trunk Reservation Timer. This timer is configurable, and
by default is set to 10 minutes. A can have this Timer configured to the desired duration.
• All other extension users who try to access this trunk get error tone, even if this trunk is free.
• If A is finished with the calls before the expiry of the Trunk Reservation Timer, A has two options:
a) release the trunk manually, by cancelling Trunk Reservation.
or
b) wait for the expiry of Trunk Reservation Timer.
• Only when the trunk is released (by A or at the end of the Timer) will other users be able to access it.