Matrix ETERNITY NE - Message Notification

896 Matrix ETERNITY NE System Manual
Message Notification
What’s this?
The Voice Mail System (VMS) sets Message Wait on the extension, whenever a new message arrives in its
personal Mailbox of the extension. The VMS indicates the new message to the extension as per the Type of
Message Wait Notification set for the extension. This may be in the form of a Stuttered Dial Tone, a Voice
Message, Ring or LED Lamp. See, “Message Wait set by the Voice Mail System” under “Message Wait” to know
more.
The Message Notification feature of the VMS is an extension of the Message Wait feature. When Message Wait
Notification for an extension is set as Ring, the VMS makes a Message Notification call to the extension.
How it works
• Extension A has Message Wait Notification type set as Ring.
• Whenever there is a new message in A’s mailbox, the system will play the Message Wait Ring (Short,
Fast) on extension A. See “Distinctive Rings”.
• Extension A will ring for the duration of the Message Wait Ring Timer (configurable; default: 30 seconds).
• When Extension A answers the call within this timer, Extension A gets connected to the VMS.
• The VMS answers the call and allows access to Extension A’s mailbox.
• If Extension A does not answer the Message Notification call within the Message Wait Timer, the system
will ring on the extension again for as many times as the Message Wait Ring Count (configurable; default:
10 times), and at the interval set as the Message Wait Ring Timer Interval (configurable; default: 30
minutes).
How to configure
To provide Message Notification Call to extensions, you must configure Ring as Voicemail/Message Wait
Notification Type for the extension. See “Basic Settings” for instructions on configuring the different Extension
types: SLT, DKP, SIP.
You may also configure the related Message Wait Timer, the Message Wait Ring Count and the Message Wait
Ring Interval, if required. See “System Timers and Counts” for instructions.
How to use
• Go Off-hook, when your extension rings to indicate Message Wait (short, fast ring),
• The VMS greets with the message:“This is your message notification call”.
• The VMS plays the message: "You have <n> new messages" followed by the prompt: "Enter your mailbox
password". (Enterpwd.wav)
• Dial your mailbox password, and follow VMS prompts.