Matrix ETERNITY NE - Message Wait; Message Wait Set by Extensions;Operator

Matrix ETERNITY NE System Manual 665
Message Wait
What’s this?
The Message Wait feature of ETERNITY NE enables extension users/Operator to set Message Wait on other
extensions to deliver important messages.
If the extension user has a mailbox assigned, the Message Wait feature indicates to the extension user, the arrival
of new messages in the user’s mailbox.
Thus, Message Wait can be set by extension users as well as by the Voice Mail System.
How it works
Message Wait set by Extensions/Operator
The Operator/any extension user can set Message Wait on another extension.
• The Operator calls Extension A.
• Extension A is not at the desk to attend the call.
• The Operator has an important message to communicate, so the Operator sets Message Wait on
Extension A, using the Message Wait key (if configured) or by dialing the feature access code.
• Extension B tries to reach Extension A, and sets Message Wait on Extension A, using the Message Wait
key (if configured) or by dialing the feature access code.
• Message Wait will be indicated to Extension A according to the Type of Message Wait Notification set for
Extension A. This may be in the form of a Stuttered Dial Tone, a Voice Message, Ring, or LED Lamp.
• If Extension A is a DKP or an Extended IP Phone and has DSS key assigned for Retrieve New Message,
the LED of this key will glow to indicate new message wait.
• Now, Extension A can dial the feature access code to retrieve Message Wait, or press the Retrieve
Message Wait Key, if assigned.
• The system will call the extension that first set Message Wait on Extension A. In this case, the Operator. If
the Operator is busy, the system will place the call on Extension B. The system will try to call the
extensions that set Message Wait until the call is answered.
• The extension that set Message Wait on A gets the CLI of A as Message Wait. A can now deliver the
message.
• The LED of the Retrieve Message Wait key, if assigned, on Extension A will be turned off after all message
wait set by other extensions on Extension A have been served.