Matrix ETERNITY NE - Voice Mail Auto Attendant Profile

Matrix ETERNITY NE System Manual 257
Voice Mail Auto Attendant Profile
The Voice Mail Auto Attendant Profile determines how the calls are answered and processed by the VMS. The calls
answered by the VMS may be incoming trunk calls attended by the VMS Auto Attendant or calls made by extension
users to the VMS to access their mailbox.
A Voice Mail Auto Attendant Profile consists of:
• A Graph: It is the logical path that the caller/extension user takes within the VMS to reach the desired
destination (person or mailbox). A graph starts from the Root Node and traverses through different nodes
these may be Menu Node, Information Node, Transfer Node, Message Node. At each node the VMS offers
the caller the choice of performing some action like deciding what option to choose (menu node), leaving a
message (message node), accessing information (information node), or reaching an extension number
(transfer node).
The VMS plays voice messages to prompt callers at every step, and the caller/extension user dials single
digit codes to decide which path to take and reach the desired destination. To know more, refer the topic
“Graphs and Nodes”.
You can create 4 different graphs in the VMS, and assign a different graph to each Voice Mail Auto
Attendant Profile.
• System Greetings: It is played to the caller/extension user when the VMS answers the call. System
Greetings are played according to the time of the day, Morning, Afternoon, Evening. By default, the caller/
extension user is played the messages “Good Morning”, “Good Afternoon”, “Good Evening” according to
the time of the day.
You can also record custom message as System Greetings. Refer the topic “Recording Voice Messages”.
• Welcome Message: It is played to the caller when the VMS answers the incoming call according to the
current Time Zone: Working Hours or Non-Working Hours. By default, the welcome message for each time
zone are:
Working Hours: “Welcome! Please dial the extension number Or to dial by name press 7. To leave a
message press 6. To go to operator, press 9. For more options, press 0. To disconnect, press # (hash/
pound).
Non-Working Hours: “Welcome! We are closed due to holiday. To leave a message, press 6. For
Assistance press 9. To disconnect press # (hash/pound).
You can also record custom messages as welcome messages for Working and Non-Working Hours. Refer
the topic “Recording Voice Messages”.
• Directly Route to Root Node: This option takes the caller/extension user directly to the Root Node in the
graph, without playing the System Greeting or Welcome Message. This option can be selected according
to the Time Zone-Working, Break and Non-working Hours. The caller/extension user is taken to the Root
Node in the graph, if the option Route to Root Node is selected for the current Time Zone.
You can create 4 different Voice Mail Auto Attendant Profiles, by changing the values of the parameters described
above.