Matrix ETERNITY NE System Manual 655
Live Call Supervision
What’s this?
Using Live Call Supervision, any extension can know the last external number dialed by another extension, even
when that extension is in speech with an external party.
This feature is useful for supervisors who want to know where their subordinates are calling.
This feature is supported on DKP and Extended IP Phone extensions, and on SLT extension which have CLI
phone.
How it works
• A is the supervisor of B.
• A wants to know where B is calling, B can use Live Call Supervision.
• When B dials an external number it is stored in the system’s memory.
• When A requests Live Call Supervision for B’s extension, the system retrieves the last external number
dialed by B and presents it on the display of A’s phone.
• If the last number dialed by B is an internal number, A will get error tone, as the system supports live call
supervision of external calls only.
Live Call Supervision can be used also when the extension being supervised is in speech with an external
party.
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