Matrix ETERNITY NE System Manual 891
General Mailbox
What’s this?
A General mailbox is a shared mailbox between extension users. The General Mailbox is used for recording
messages when the mailbox of an extension is full.
How it works
The VMS offers the following options to extensions when their mailbox is full:
• Not offer the caller to record a message.
• Overwrite the existing messages in the mail box with the new message.
• Deliver the new message to the General Mailbox.
If you configure Delivery of new messages to General Mailbox on an extension, whenever the mailbox of the
extension is full, the VMS will offer the caller to record a message. This message will be recorded in the General
Mailbox.
The extension user, whose mail box is full, can listen to the new message by accessing the General Mailbox.
The extension user can access the General Mailbox, only if this feature is enabled in the Class of Service of the
extension.
How to configure
To offer extension users the facility of the General Mailbox when their mailbox is full, you must do the following:
• Configure the option When Mailbox is full in the Voicemail Settings of the extension.
For the option When Mailbox is full, select Deliver New Message in General Mailbox.
• Enable the feature General Mailbox in the “Class of Service (COS)” of the extension.
For instructions on configuring these parameters on the different extension types, see “SLT Extensions”, “DKP
Extensions”, “SIP Extensions” under “Basic Settings”.
How to use
For EON & Extended IP Phone Users
• Press DSS Key assigned to General Mailbox
OR
• Dial 1176.
• Follow VMS prompts.
For SLT Users
• Lift handset.
• Dial 1176.
• Follow VMS prompts.
To Next Page
Loading...
