Matrix ETERNITY NE - Alarm Status Report; Alarm Ring Timer; Number of Alarm Attempts

Matrix ETERNITY NE System Manual 313
Alarm Status Report
The Operator can know the status of Alarms—details of Alarms that have not been served—on the WakeUp
Alarms Report page of Jeeves, from the System Administrator (SA) mode. The WakeUp Alarms Report is useful
when Operators change shifts.
The status of Alarms set by Operator as well as extension users appears on this report, with details of time (hours
and minutes), type (once only, daily), and serving mechanism (personalized, automated).
The Operator can view the Alarm report whenever required and can also print this report.
• ETERNITY NE can register as many as 60 Alarm requests set by the Operator and extension users.
• Multiple Alarms can be set for an extension by the Operator and/or by the extension user. For example,
Daily Alarm at 09:00am is set for an extension. The extension user wants to change the alarm time to
08:30am for a day. The extension user/Operator can set another alarm, i.e. a Once Only Alarm, at
08:30am without disturbing the daily alarm. Both the Alarms will ring at the set time.
• When multiple alarm requests have been set on an extension, if the Operator or the extension user
attempts to cancel alarms from the phone, the system will cancel all the alarms set for the extension.
Multiple alarm requests set for an extension can be canceled selectively only from the System
Administrator pages of Jeeves.
• It is not possible to modify an alarm request. Instead, the alarm request should be canceled and a new
one should be made.
• The duration of Alarm Ring Timer, the Number of Alarm Attempts and the Alarm Attempt Interval are
configurable.
• Alarms can be set for all extensions of the ETERNITY NE, including the Operator phone also.
• Alarm settings will be retained in the system during power down and system upgrades.
How to configure
The following parameters are important for the functioning of the Alarm feature. Read their description before
configuring this feature.
Alarm Ring Timer
This is the duration for which the system rings the extension to serve an Alarm call. By default, the Alarm Ring
Timer is set to 45 seconds. The range of this timer is 001 to 255 seconds. This timer also signifies the duration for
which the Operator phone rings to notify that an Alarm call has not been answered or the extension phone is busy.
Number of Alarm Attempts
This is the number of attempts the system makes to place an Alarm call on the extension phone before notifying the
Operator that the call is not answered or the phone is busy. By default, the Number of Alarm Attempts is set to '3'.
The Number of Alarm Attempts can be set between 1 and 9.