Matrix ETERNITY NE - Voice Mail for Department Group

530 Matrix ETERNITY NE System Manual
Voice mail for Department Group
• To assign a Mailbox to a department group, click the Advanced button.
• Configure the following voice mail parameters:
• Mailbox: Select this checkbox to assign a mailbox to a Department Group. By default, no mailbox is
provided.
• Mailbox Size (min): Define the size of the mailbox to any desired value from 001 to 999 minutes. The
default Mailbox Size is 5 minutes.
• Maximum Message Length (sec): Define the length of each message (in seconds) callers are to be
allowed to record in the Department Group mailbox. Change the maximum message length to any
desired value between 001 to 999 seconds.
By default, maximum message length is 15 seconds.
• New Message Delivery option in Mailbox Full condition: When the Department Group mailbox is
full, you may select one of the following options for delivery of new messages:
• Do not offer to leave message: The VMS will not allow the caller to record a message by declining
delivery of the message.
• Deliver to General mailbox: Select this option if you want the VMS to record the message of the
callers in the General mailbox. The General mailbox is a shared mailbox between extension users.
Only extension users who have General Mailbox in their “Class of Service (COS)” are allowed to
access it.
When you select this option, make sure that General Mailbox is enabled in the Class of Service of
the member extensions of the Department Groups. Refer “Class of Service (COS)” for instructions.
• Overwrite old messages: Select this option if you want the VMS to overwrite the existing
messages to record the new messages. The VMS starts overwriting the oldest message message
first.
By default, Deliver to General mailbox is selected.
• Play message details after delivery of message: After the extension user has listened to a message
in the mailbox, you can have the VMS can play message details such as Date and Time when the
message was recorded, the caller’s number
34
, and the extension number dialed by the caller
35
to the
extension user.
You may select one of the following options:
• Never: The VMS will not play message details to the mailbox owner after playing the message.
• Always: The VMS will play message details to the maibox owner after playing each message.
• On Demand:The VMS will play message details to the mailbox owner only when the mailbox owner
requests it. On completion of each message, the VMS will prompt the extension user to press a digit
34. The number of person who left the message in the mailbox.
35. The number of the extension user for whom the message is intended.