Matrix ETERNITY NE - Page 541

Matrix ETERNITY NE System Manual 531
for date and time stamp. When the mailbox owner presses the digit, the VMS will play the message
details.
By default, On Demand is selected.
• Voice Mail Auto Attendant Features: This parameter is applicable only if you are using the VMS Auto
Attendant for “Direct Inward Dialing (DID)”.
• Voice Mail Auto Attendant Profile: Select a profile for the Department Group. The Auto Attendant
profile determines the greetings and welcome message to be played to mailbox owners when they
reach the home node. It also determines whether or not the user should be taken to the root node
directly.
• Abbreviated Name: When the VMS is used as Auto Attendant for Direct Inward Dialing, the callers
can be prompted to Dial by Name of the desired party instead of the extension number.
To allow callers to reach the Department group using Dial By Name, abbreviate the Department
Group’s name to the first three letters and enter it in this field.
• Announce Name: If you want the VMS to announce the Department group’s name when
transferring the call to the extension, select the checkbox to enable Announce Name. By default,
Announce Name is disabled.
If you enable Announce Name, make sure you record the Department group’s name on the VMS.
See “Recording Station Names” for instructions.
• Call Transfer Type: Select the desired method for transferring the call answered by the VMS Auto
Attendant to the extension. You may select any of the following methods of call transfer for the Day
(working hours) and the Night (non-working hours):
• Transfer to Mailbox: When the caller dials the extension number, the VMS Auto Attendant will
check if the extension number has a mailbox assigned and transfer the call to the mailbox of the
extension.
• Transfer immediately: When the caller dials the extension number, the VMS Auto Attendant
will transfer the call on the extension without checking its status.
• Transfer when Extension rings: When the caller dials the extension number, the VMS Auto
Attendant will wait for the extension to start ringing and then transfer the call.
• Transfer when Extension answers: When the caller dials the extension number, the VMS
Auto Attendant will transfer the call when the extension answers (goes OFF-Hook).
• Transfer when Extension permits: The VMS Auto Attendant prompts the caller to record his/
her name, puts the caller on hold and places the call on the desired extension. If the extension is
free and answers the call, the VMS announces the caller’s name to the extension user and
prompts the extension user to choose whether or not to speak to the caller. If the extension user
chooses to talk, the VMS transfers the call. If the extension user chooses not to talk, the VMS
transfers the call to the mailbox of the extension user and asks the caller to leave a message.
By default, Wait for Answer is selected as Call Transfer method for all time zones.