414 Matrix ETERNITY NE System Manual
Call Forward-Remote
What's this?
An extension user can set Call Forward for another ('remote') extension from his/her own extension. Thus, Call
Forward set for an extension from another extension is called 'Call Forward-Remote'.
This feature can be used by the Operator or the Receptionist to forward the calls for the Manager(s) and other
extension users to the destinations where they will be available.
• Call Forward-Remote is possible only from the System Administration (SA) mode.
How it works
This feature works in the same way as Call Forward. The only difference is that it is set by one extension user for
another extension.
For example:
• A and B are extension users.
• A needs to forward calls for B's extension to another extension 'C' or an external number or a Voice Mail
Group or a Department Number.
• A dials the Call Forward-Remote feature code followed by B's extension number, the destination number
where the calls for B should land.
• The system routes all incoming calls for B to the destination number.
How to configure
As Call Forward-Remote can be invoked only from the SA mode, either the feature 'SA Mode' or 'SA Extension'
must be enabled in the “Class of Service (COS)” of extensions that are to be allowed this feature.
The feature 'SA Mode' requires a password to be dialed. Users must be provided a password to use this
feature from their extensions. The feature 'SA Extension' allows an extension user to enter into SA mode,
without a password.
By default, all extensions are allowed SA Mode in their Class of Service. So, all extensions can access Call
Forward Remote, provided they have the SA password.
You may decide which extensions should be allowed Call Forward-Remote feature. Generally, only few extensions
are allowed this feature.
For instructions on configuring SA Mode and SA Extension in the Class of Service of different extension types, see
“SLT Extensions”, “DKP Extensions”, “SIP Extensions” under Basic Settings.
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