Matrix ETERNITY NE System Manual 857
Voice Message for DND Notification
When an extension user has set Do Not Disturb on the extension, a voice message can be played to callers to
inform them DND set on the extension. For example, "The dialed extension has set Do Not Disturb".
Voice Message Notification for DND is particularly useful when the extension phone on which DND is set is an SLT
and the callers too are using SLT.
Voice Message for Toll Control/CoS Violation
When an extension dials out a number, the system checks the Toll Control assigned to that extension. If the dialed
number does not match with the number strings configured for the Call Privilege type set for the Toll Control level
assigned to the extension, a voice message can be played: "Please check the number you have dialed.” or “This
facility is not available to you".
Similarly, a voice message can be played to the extension user who attempts to invoke a feature that is not
included in the Class of Service (COS) of the extension.
Voice Message for Trunk Auto Answer
Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice
message before the call is actually handled.
ETERNITY supports 4 Trunk Auto Answer messages.
Voice Guidance-Time Based Greetings
ETERNITY supports 3 time-based greetings: Morning, Afternoon, Evening greetings. Messages like "Good
Morning", "Good Afternoon", "Good Evening" can be recorded.
These time based greetings are played to callers before the DID Greetings Message on a DID enabled trunk. On
an Auto-Answer enabled trunk these messages are played before the Trunk Auto Answer greeting message.
The Time Based Greetings will be played during following time periods:
Voice Message Greeting Time during which Greeting will be played
Morning Greeting 00:00 to 11:59
Afternoon Greeting 12:00 to 14:59
Evening Greeting 15:00 to 23:59
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