Matrix ETERNITY NE - Automated Reminder

722 Matrix ETERNITY NE System Manual
• If the extension user does not answer the call till the Alarm Ring Timer has elapsed, the Operator phone
will display a text message notifying 'No Reply' from the extension. The Reminder is now considered as
served.
• If the extension is busy
61
, the Operator phone will display a text message notifying that the extension
number is 'Busy'.
• The Operator can now choose to
• inform the extension user about the Reminder in person or send someone to do it.
OR
• try the busy extension again.
OR
•set “Auto Call Back (ACB)”.

Personal Reminders will work even if the extension user has set DND or Call Forward.
Automated Reminder
When the Alarm serving mechanism is configured as 'Automated',
• The extension phone rings at the set time till the end of the Alarm Ring Timer. If the extension phone is a
DKP or the Matrix Extended IP Phone, Reminder message will appear on its display.
• When the extension user answers the call, s/he may be played music-on-hold, or a pre-recorded voice
message, or be connected to the Voice Mail, or routed to the Operator, depending upon the Alarm
Notification Type you have configured for the extension.
• If the extension user does not answer the reminder call, the ETERNITY NE makes two more attempts (in
all, 3 attempts) at an interval of 5 minutes between each attempt, to call the extension.
• If all Reminder call attempts go unanswered, the ETERNITY NE places the call on the Operator Phone.
The Operator Phone rings till the end of the Alarm Ring Timer. The Operator Phone displays the number of
the extension with the message 'No Reply'. The Reminder call is now considered as served.
• If the extension phone is busy, the ETERNITY NE will continue to make the Reminder call Attempts at the
Alarm Interval programmed. When all Alarm Attempts go unanswered, ETERNITY NE will place a call on
the Operator phone. The Operator Phone will display the number of the extension phone with the message
'Busy'.
61. An improperly placed receiver may also be the cause for the busy tone on the extension phone. In that case, the system will notify
the Operator Phone with the 'OFF-Hook Alert'.