854 Matrix ETERNITY NE System Manual
Voice Message Applications
What’s this?
ETERNITY NE allows you to record different voice messages which can be played to callers/extension users for
specific situations. For example, if Trunk Auto Answer or Direct Inward Dialing are enabled on a trunk line, you can
configure the system to play Voice Messages to greet and guide callers. When a feature like Do Not Disturb is set
you can configure the system to play a DND notification to the callers. You can also configure the system to play
Voice Messages instead of Tones like the Error Tone, Busy Tone or Ring Back tone.
How it works
The voice messages are recorded in Voice Modules and the voice modules are assigned to the features/
applications for which they are to be used.
The ETERNITY NE supports 16 Voice Modules of a maximum duration of 16 seconds each. You can record a short
message of a maximum 16 seconds each or less in a Voice Module.
When the recorded voice modules are assigned to the features/applications, they are played to the callers/
extension users whenever the feature/application is activated.
Depending on the feature/application, the voice message recorded in the voice modules are played once or
continuously.
At a time, the system can play four voice modules simultaneously to external callers/extension users.
Voice messages can be used for different applications as described in the following.
DID Greeting Messages
On Trunk lines that have Direct Inward Dialing (DID) enabled, you can use recorded Voice Messages to guide
callers to reach the desired party/destination extension. The DID Greeting Messages can be played according to
the time of the day, i.e. working hours and non-working hours.
For example:
• DID Greeting message for working hours: "Welcome to Cotton Software".
• DID Greeting Message for non-working hours: "Welcome to Cotton Software. Sorry we are closed.
• DID Dial Message: "Please dial the extension number".
DID Guidance Messages
You can use voice messages to guide DID callers at various stages of the call: prompt them to dial a number, or
alert them when they dial a wrong or invalid number, or inform them when the dialed extension is busy or when
there is no response from the dialed extension.
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