602 Matrix ETERNITY NE System Manual
Emergency Dialing
What's this?
The ETERNITY NE supports dialing of Emergency number immediately without any blocking.
When an extension user dials an Emergency number, the system will hunt for a free trunk from the outgoing trunks
selected for the emergency number. See “Emergency Numbers”.
The system will not apply any of the following on the extension dialing the Emergency number:
• Toll Control (Allowed Denied Numbers, Dynamic Lock)
• Call Budget (even when call budget is consumed)
• Call Duration Control
• Automatic Number Translation
The system will allow the extension to dial the Emergency number even in the following conditions:
• the extension is in Off-Hook state.
• the extension is in Standby Mode.
• the extension has grabbed the trunk line (using Trunk access code or selective access)
• the call state is in any state: Busy, Error, Confirmation.
• SIM card is not present in the Mobile port.
• Mobile port is not registered with the network.
• SIM PIN is not valid.
• the keypad of the extension phone is locked.
Emergency Number will always be out dialed through the outgoing trunks you selected for dialing these numbers,
except when you have grabbed a trunk using Selective trunk access code/Selective Trunk Access DSS key. In
which case, the number will be dialed only from the trunk you have grabbed.
Emergency Number will not be out dialed in the following cases:
• If the trunk port from which number is to be routed (CO, Mobile, SIP) is disabled.
• If the hardware related to dialing of Emergency number is not present.
• If the Emergency number is dialed from the SE Programming mode.
Emergency dialing will not work if Mains Power to the ETERNITY NE fails.
How to configure
The Emergency numbers are fixed as per the Region where ETERNITY NE is installed. See the topic “Emergency
Numbers” under Basic Settings for instructions on configuring Emergency Numbers.
How to use
To dial an Emergency number,
• Go Off-Hook
• Dial the Emergency Number
OR
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