Matrix ETERNITY NE - Making a Second Call; Call Toggle (Call Splitting); Call Pickup

Matrix ETERNITY NE System Manual 673
To perform a Call Transfer-Trunk-to-Trunk,
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2-##.
• The Call of Party A is put on Hold.
• Mobility Extension User will get Feature Tone.
• Dial Trunk Access Code to grab the Trunk
• After receiving the Dial Tone of the trunk, dial number of Party B.
• After Party B answers the call, dial #2-##.
• Party A will get connected with Party B.
Making a Second Call
To make a second call by putting the current call on hold,
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2.
• The call of Party A is put on hold.
• Mobility Extension will get Feature Tone.
• To make an external call: dial TAC - number of Party B.
OR
• To make an internal call: dial extension number.
Call Toggle (Call Splitting)
To toggle between two calls,
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2.
• The call of Party A is put on hold.
• Mobility Extension will get Feature Tone.
• Dial number of Party B.
• Make speech with Party B.
•Dial #2-1 to put Party B in hold and speech with Party A.
• Again dial #2-1 to put Party A in hold and speech with Party B.
Call Pickup
To pick up the call of same Call Pickup-Group,
• Make a call on DISA enabled Trunk from Mobility Extension User.
• After receiving dial tone, dial 4.
• The call ringing on the extension of the same Call Pick up-Group will get connected with Mobility Extension
User.
To pick up the call of a selected extension,
• Make a call on DISA enabled Trunk from Mobility Extension User.
• After receiving dial tone, dial 12-Extension Number.
• The call ringing on the dialed extension of will get connected with Mobility Extension User.