610 Matrix ETERNITY NE System Manual
Forced Call Disconnection
What’s this?
Forced Call Disconnection enables extension users to disconnect a busy extension or a trunk at will, and free the
system resources (access to extension and trunk) for themselves.
How it works
Forced Call Disconnection of an Extension:
• A, B and C are extensions.
• A and B are in speech.
• C calls B and finds it busy.
• C uses Forced Call Disconnection by dialing the feature command.
• C gets confirmation tone, while A and B get error tone.
Forced Call Disconnection of a Trunk:
• A and B are extensions. C is the external party.
• A is in speech with C on Trunk 1.
• B tries to grab Trunk 1 and gets busy tone.
• B uses Forced Call Disconnection by dialing the feature command.
• B gets confirmation tone. A gets disconnected and gets error tone.
• B must grab Trunk 1 again to get the dial tone of the network.
To be able to use Forced Call Disconnection, the extension user must have a higher “Priority” than the
extension user whom he/she tries to forcibly disconnect.
You are advised to restrict access to this feature only to important extension users. Extension Users who
are allowed this feature are advised to use it judiciously.
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