652 Matrix ETERNITY NE System Manual
Live Call Screening
What’s this?
Live Call Screening enables extension users to screen callers before attending their calls on their extensions.
How it works
To be able to use this feature,
• the Voice Mail System must be present in the ETERNITY NE.
• the extension users who are to be provided this feature must have a Personal Mailbox assigned, and have
this feature allowed to them in their Class of Service.
• the extension users who want to use this feature must set Call Forward to Voice Mail System set on their
extension.
• the extension on which this feature is used must be a DKP or an Extended IP Phone.
With the above pre-requisites fulfilled, this is how Live Call Supervision will work:
• Extension A has activated Live Call Supervision.
• B calls A, and is transferred to A’s mailbox (as Call Forward to Voice Mail System is set).
• The VMS Auto Attendant offers B the option to leave a message in the mailbox of extension A.
• As B starts to record a message in A’s mailbox, the speaker of the DKP/Extended IP Phone of A gets
turned ON for the duration of the Live Call Screening Timer (configurable; default: 10 seconds).
• A hears the message being recorded in the mailbox.
• If A wants to answer the call, A can go Off-Hook. A gets connected to the caller and the system stops
recording the message in the mailbox.
• If A does not answer the call, the speaker is turned Off automatically on the expiry of the Live Call
Screening Timer.
• Also, after listening to some part of the message, if A finds that the call is not important, A can ignore the
caller by dialing any digit. When A dials any digit, the speaker of the DKP/Extended IP Phone is turned
OFF, but the message recording in the mailbox continues.
LCS works only if your extension is idle.
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