Matrix ETERNITY NE - Return Call to Original Caller

196 Matrix ETERNITY NE System Manual
• Play Bye Message4
If you do not want Busy Bye message to be played, select Do Not Play. The system will play Busy
Tone to the caller.
Default: Do Not Play.
When you select a Bye Message (1–4), you must record a Voice Module with the desired Bye Message
and assign the Voice Module to Trunk Auto Answer Bye Message application.
You can record 4 different Bye Messages for Trunk Auto Answer and assign a different Bye message for
the Day and Night. See “Voice Message Applications” under Advanced Settings link for instructions on
recording and assigning voice modules for Bye messages.
5. Select the landing destination to Route Calls during Night to: Operator, Extensions, Built-in Auto
Attendant, Voice Mail Auto Attendant.
Follow the same instructions as described in the previous step for selecting landing destination for the Day.
Return Call to Original Caller
1. To apply the RCOC (Return Call to Original Caller) feature on the mobile trunk, select the check box Set
RCOC for Calling Extension, when Called Number is busy/ switched-off / not responding.
Default: Disabled
.
When RCOC is enabled on the Mobile trunk port, the system routes calls returned by remote parties back
to the extensions that originally made the call from this port (i.e. the original callers' extensions). To know
more, refer the feature description for “RCOC (Return Call to Original Caller)”.