Matrix ETERNITY NE System Manual 613
Help Desk
What’s this?
An organization may have a Centralised Information Office which provides information related to different
departments such as HR, IT, or General information. For each department in the organization, an extension number
can be defined as a Help Desk.
How it works
• Extension 202 is defined as Help Desk for HR policies and general rules.
• Extension 216 calls the Help Desk extension 202.
• If the Help Desk extension is busy, an Auto Callback request is set automatically on the Help Desk
extension.
• As soon as the Help Desk extension is free, the system will serve the auto callback request.
• The Help Desk extension calls back extension 216.
Also see “Auto Call Back (ACB)”
How to configure
To enable Help Desk feature on any extension,
• Click Basic Settings.
• Click the link of the desired extension port type: SLT, DKP, SIP to which you want apply this feature.
• Select the extension number to which you want to apply this feature, by clicking the tab.
The selected extension tab opens.
• Click the More button to view all parameters on this page.
• Click the More...link on the extension page.
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