Matrix ETERNITY NE - Parking Calls in Personal Orbit

428 Matrix ETERNITY NE System Manual
• As B is not present at his extension, A parks the call in General Orbit Number 2 by dialing the Access
Code.
• C is played on-hold music.
• A tries to find B (by either calling several numbers or by going in person or sending someone).
• The parked call remains in orbit for the duration of the Call Park Timer, which is set to 45 seconds by
default.
• A finds B.
• B retrieves the call from another extension by dialing the feature access code for retrieving Call Park and
Orbit number 2.
• If A cannot locate B or if B cannot attend the call, A can also retrieve the call from his extension.
However,
• If neither A nor B retrieves the parked call within the Call Park Timer, the system will hunt for the extension
that parked the call (A) on the expiry of the Call Park Timer.
• Meanwhile, if A is busy, the system again keeps the call parked in orbit number 2 for the period of the Call
Park Timer. This process continues for the duration of the Call Park Release Timer, which is set to 3
minutes by default.
• If A is free, the system will ring on A's phone. A gets connected to C again.
• If A does not retrieve the parked call till the end of the Call Park Release Timer, C gets disconnected.
Parking Calls in Personal Orbit
Parking calls in the Personal Orbit works the same way as in General Orbit. The only difference is that A can park
multiple calls by dialing the Personal Orbit Number. But calls can be retrieved from A's phone only.
When there are multiple calls to be retrieved from the Personal Orbit, they are retrieved one by one, without
following any particular sequence like FIFO or LIFO.
To be able to use 'Call Park', this feature must be enabled in the COS of the requesting extension.
However, for retrieving parked calls, the system does not check COS. So any extension can retrieve
parked calls.
How to configure
To be able to use this feature, you must do the following configuration:
• Enable Call Park in the “Class of Service (COS)” of the extensions which you want to allow this feature.
For instructions see “SLT Extensions”, “DKP Extensions”, “SIP Extensions” under Basic Settings.
• If required, change the value of the Call Park Timer and the Call Park Release Timer to the desired
duration. See “System Timers and Counts” for instructions.
How to use
For EON & Extended IP Phone Users
To park a call:
• You are in speech with extension/external caller.