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ETERNITY NE
System Manual
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Matrix ETERNITY NE System Manual
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Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
Introduction
11
About this System Manual
11
Intended Audience
11
Welcome
11
How to Read this System Manual
12
Organization of this Document
12
Access Codes
13
Notices
13
Terminology Used in this System Manual
13
Know Your ETERNITY NE
15
The CO Interface
17
The Mobile Interface
17
The Digital Key Phone Interface
18
The Voip Interface
18
The Single Line Telephone Interface
19
Voice Mail System (VMS)
19
Door Phone
20
LAN Interface
20
WAN Interface
20
Configurations of ETERNITY NE
21
Eternity Ne4
21
Eternity Ne6
21
Eternity Ne2
22
Eternity Ne3
22
Hardware Overview
23
Applications of ETERNITY NE
25
Installing ETERNITY NE
27
Preparing for Installation
27
Installation Site
28
Cables
28
Extension Telephones
28
Provide Power Supply
28
Getting Started
29
Package Contents
29
Protecting ETERNITY NE and Yourself
30
Location
30
Power Supply
30
Battery
30
Telecom Earth (Ground)
31
Shock and Fire Hazard
31
External Devices
31
Cleaning and Maintenance
31
Service and Repair
32
Disposal
32
Warning for RF Safety
32
Connecting CO Trunks
33
Connecting to Mobile Networks
34
Installing the GSM/UMTS Module
34
Personal Identification Number (PIN)
34
SIM PIN Protection
35
Connecting to the Voip Network
37
SIP Trunks
37
Installing the Voip Module
37
Ethernet WAN
38
Wireless WAN
39
Connecting Single Line Telephones
40
Connecting Digital Key Phones
41
Installing EON48
41
Connecting a DSS Console
43
Installing EONSOFT
43
Connecting SIP Extensions
47
Connecting SETU VP248 as Extended SIP Extension
49
Connecting Door Phone
55
Installing the Door Phone Module
55
Door Phone Port
55
Digital Output Port (DOP)
55
Installing the Voice Mail System
58
Starting up ETERNITY NE
59
Power on
59
Reset Cycle
59
Configuring ETERNITY NE
61
Configuration Modes
61
System Engineer Mode
61
System Administrator Mode
61
Configuration Tools
62
Configuring Using the Web-Based GUI: Jeeves
63
Connecting a Computer
63
Accessing Jeeves
64
System Engineer Login
64
System Administrator Login
66
Configuring Using a Telephone
68
Entering the SE Mode Using a Telephone
68
SA Commands
69
Entering SA Mode Using a Telephone
70
Configuring Using FTP
71
Basic Settings
73
Using the Configuration Wizard
75
Using Basic Settings Links
75
Region
77
Pre-Requisites
78
Extension Numbering Plan
80
Naming Trunks
83
Time Tables
84
Operator
86
SLT Extensions
89
Class of Service
90
Toll Control
90
Toll Control for Dynamic Lock
91
Select Trunks for Outgoing Calls
92
Voice Mail Settings
94
Hardware Settings
97
Voice Mail Auto Attendant
100
DDI Routing
101
SMDR Storage
102
Call Budget
102
Caller ID on Call Transfer
103
Walk-In/Walk-Out
103
Call Forward
104
More Features
104
Call Taping
105
Call Duration Control
105
Priority
106
Personal Directory
106
Time Table
107
Alarm Notification Type
107
Help Desk
107
Forced Account Code
107
How to Copy Parameter Values to Another SLT Extension
108
DKP Extensions
110
Phone Settings
115
Phone Key Settings
118
SIP Extensions
140
Voice Mail Settings
146
Voip
149
Voice Mail Auto Attendant
153
SMDR Storage
155
Call Budget
156
Caller ID on Call Transfer
156
Matrix Extended IP Phone Settings
158
Matrix Extended IP Phone Key Settings
163
More Features
168
Call Appearance
168
Call Taping
168
Alarm Notification Type
171
Help Desk
171
Forced Account Code
171
Copying Parameter Values to Other Extensions
171
Door Phone
174
Call Pickup Group
178
CO Trunks
180
Calling Line Identification Format
181
Route Incoming Calls
181
Voice Mail Auto Attendant
186
Automatic Number Translation
186
DSS Key Interface
188
Cost Factor
188
Call Cost Calculation
189
Hardware Features
191
How to Copy Parameter Values to Another CO Trunk
199
Mobile Trunks
201
Incoming Calls
202
Return Call to Original Caller
206
Voice Mail Auto Attendant
207
Automatic Number Translation
207
Network
209
Call Back
213
Gain Settings
213
DTMF out Dial
213
Send CLI
215
Anonymous Calls
215
Debug
215
Forced Account Code
215
How to Copy Parameter Values to Another Mobile Trunk
216
Voip Port
218
Voip Network
218
Quality of Service
219
Disconnection on Silence Detection
219
Sip100Rel
220
SIP over TCP
220
SIP/RTP Ports
220
UDP NAT Keep Alive
221
TCP NAT Keep Alive
221
Timers
222
General Settings for SIP Extensions
222
SIP Trunks
224
Sip
225
Proxy/Registrar Parameters
226
Outbound Proxy
226
Route Incoming Calls
227
RCOC (Return Call to Original Caller)
231
Voice Mail Auto Attendant
231
DDI Routing
231
Vocoders
238
Echo Cancellation
239
Jitter Buffer
239
T.38 Parameters
240
Pass through Fax Rx Gain (SIP to Digital Trunk Call)
242
Pass through FAX Rx Gain (SIP to SLT Call)
242
Source Port IP Address
242
Simultaneous Calls
242
Symmetric RTP
243
Digest Authentication
243
Default Transport for Outgoing Messages
243
Send REGISTER Message
244
Add Rinstance in REGISTER
244
Allow OG Calls Without Registration
244
Caller ID on Call Transfer
244
Class of Service
245
Toll Control
245
Select Trunks for Outgoing Calls
246
How to Copy Parameter Values to Another SIP Trunk
248
Emergency Numbers
250
Network Parameters
253
Preferred WAN
253
Network Connection Type
254
DNS Connection Type
255
Wireless WAN
255
Dynamic DNS
256
Router’s Public IP Address
257
Simple Traversal of Udps through Nats (STUN)
257
MAC Address Selection
258
DHCP Server
258
Web Server Port
259
Voice Mail System
261
VMS General Parameters
263
General Settings
263
Home Node
264
Home Node Option for Caller on no Digit Dialed
265
Message Play Options
265
Voice Mail Auto Attendant Profile
267
Assigning Voice Mail Auto Attendant Profiles to Extensions
269
Assigning Voice Mail Auto Attendant Profiles to Trunks
270
Distribution List
271
How to Configure
271
Graphs and Nodes
273
Menu Node
274
Transfer Node
274
Message Node
274
Information Node
275
Configuring Graphs Using Jeeves
276
SMTP Settings
280
Outgoing Mail Configuration (SMTP)
281
Recording Voice Messages
283
Recording Voice Messages Using a Telephone
285
Recording System Greeting Message
285
Recording Welcome Message
286
Recording Mailbox Greeting for an Extension
286
Recording Graph-Node Messages
287
Recording Voice Guidance Messages
287
Uploading Custom Voice Messages
287
Uploading Custom Voice Messages Using Windows FTP
288
Recording Extension Names
291
Recording Station Names Using a Telephone
291
Features and Facilities
293
Abbreviated Dialing
293
What's This?
293
Personal Abbreviated Dialing
293
Global Abbreviated Dialing
294
Preparing Numbers Lists for Personal and Global Directories
295
Global Directory
296
Configuring Personal Directory
296
Configuring Global Directory
300
Configuration of Personal Directory by Extension Users
303
For EON & Extended IP Phone Users
303
For SLT Users
303
Configuration of Global Directory by Extension Users
303
Adding a Contact
304
Editing a Contact
304
Deleting a Contact
304
How to Use
305
Access Codes
307
How It Works
307
How to Configure
309
Account Codes
313
Preparing Account Name List
314
Dialing Account Code by Number
319
Dialing Account Code by Name
319
Printing Call Reports of Clients
320
Alarms
321
Personalized Alarm
321
Automated Alarm
322
Snooze
322
Alarm Status Report
323
Alarm Ring Timer
323
Number of Alarm Attempts
323
Alarm Attempt Interval
324
Snooze Function
324
Configurable Alarm Type
324
Configurable Alarm Category
324
Alarm Notification Type
325
Macros
325
Voice-Guided Alarm Set/Canceled by Operator
330
Voice-Guided Alarm Set/Canceled by Extension Users
330
Non-Voice Guided Alarms Set/Canceled by Operator
331
Non-Voice Guided Alarms Set/Cancel by Extension Users
332
Viewing and Printing Alarm Status
333
Alternate Number Dialing
335
Preparing Alternate Number List
337
Creating Alternate Number Groups
337
Configuring Alternate Number Groups in Global Directory
337
Auto Answer
343
Configuring Auto Answer Using Jeeves
344
To Enable Headset Connectivity
346
To Cancel Auto Answer
346
Auto Call Back (ACB)
347
Auto Call Back on Busy
349
Auto Call Back on no Reply
350
Auto Redial
352
Automatic Number Translation
356
Barge-In
361
Barge-In and Privacy against Barge-In
362
Barge-In Timer
362
BCCH Selection
364
Behind the PBX Application
370
Call Back on Trunk Ports
375
Call Budget
383
Assigning Call Budget to Extensions Using Jeeves
384
Assigning Call Budget to Extensions Using a Telephone
386
Call Budget on Trunk
387
Call Budget- Amount
388
Call Budget - Minutes
388
Call Budget - Number of Calls
388
Resetting Call Budget on Trunks
389
Call Chaining
392
Call Cost Calculation (CCC)
394
Service Charge
397
Applying Call Cost Calculation on Trunks
399
Configuring Pulse Rate Types
399
Configuring Area Code Table
402
Call Cost Display
404
Call Duration Control (CDC)
406
External-Outgoing Calls
406
External-Incoming Calls
407
Internal Calls
407
Feature Interactions
407
Call Duration Display
411
Call Forward
412
Feature Interaction
413
Call Forward-Scheduled
416
Setting Call Forward-Scheduled for Extensions Users
418
Setting Call Forward-Scheduled Using Jives
418
Setting Call Forward-Scheduled Using a Telephone
421
Setting Call Forward-Scheduled by Extension Users
422
Call Forward-Remote
424
Using Call Forward - Remote from Jeeves
425
Using Call Forward - Remote from a Telephone
428
Call Hold
430
Exclusive Hold
430
Global Hold
430
Call Logs
433
Configuring Internal Call Logging Using Jeeves
434
Viewing Call Logs on DKP
434
To View Call Logs on DKP from Phone Menu
435
To View Call Logs on DKP Using DSS Key
435
Editing Numbers in Call Logs
435
Making Calls Using Call Logs
436
Storing Numbers of Call Logs in Personal Memory of the DKP
436
Call Park
437
Parking Calls in General Orbit
437
Parking Calls in Personal Orbit
438
Call Pickup
440
Call Pickup Group
440
Call Pickup Selective
440
Creating Call Pickup Groups
441
Configuring Extensions in Call Pickup Groups
441
Call Progress Tones
443
CPTG Region Codes
446
Default CPTG Type Applied to each 'Region' Supported by ETERNITY
451
Demonstration of Tones
451
Call Restriction Based on IP Address
453
Call Taping
456
For the Mailbox Owner
460
For Other Extension Users
460
Call Toggle
461
Call Transfer
465
Call Transfer from Trunk/Extension to Extension
466
Call Transfer - Trunk to Trunk
467
Call Transfer - Blind Transfer to VMS
467
Calling Line Identification and Presentation (CLIP)
471
Calling Line Identity Restriction (CLIR)
475
Cancel All Extension Features
477
Class of Service (COS)
478
Default Cos
478
Basic Features
478
Assigning Cos to Extensions
480
CLI Based Routing
483
Closed User Group (CUG)
486
CO Call Waiting
491
Conference Dial-In
492
Scheduling a Dial-In Conference
492
Initiating and Joining a Dial-In Conference
492
Including a Party in an On-Going Dial-In Conference
493
Removing a Participant from an On-Going Dial-In Conference
493
Withdrawing from a Dial-In Conference
493
Canceling a Conference
494
Releasing a Dial-In Conference
494
For Extension Users at a Remote Location
496
Conference-3 Party
499
3-Party Conference between Extensions
499
3-Party Conference between Two Extensions and a Trunk
500
3-Party Conference between an Extension and Two Trunks
500
Conference-Multiparty
502
Initiating a Multiparty Conference
502
Removing a Participant from a Multiparty Conference
503
Withdrawing from a Multiparty Conference
503
Conflict Dialing
506
Conversation Recording
509
Customer Name
512
Day Night Mode
514
Setting Day/Night Mode from SA Mode Using Jeeves
516
Setting Day/Night Mode from SA Mode Using a Telephone
516
Daylight Saving Time (DST)
518
Scheduled DST Adjustment
520
Manual DST Adjustment
520
Day-Month Wise
521
Date-Month Wise
522
Default Settings
524
Restoring Default Settings
528
Department Call
531
Internal Calls
531
External Calls
531
Voice Mail
532
Call Forward
533
Creating Department Groups
535
Enabling Department Call in Class of Service
535
Configuring Department Groups Using Jeeves
535
Voice Mail for Department Group
540
Making a Department Call
542
Accessing Department Group Voice Mail
543
Setting Call Forward for Department Group
543
Dial by Name
545
Dial Plan
548
Dialed Number Directory
551
Digest Authentication
553
Digital Key Phone-Operation
555
EON - the Proprietary Digital Key Phone
555
DKP Features
555
PBX Features
555
Eon48
556
Eon48S/Eon48D-S
556
Eon48P/Eon48D-P
557
LCD Display
557
Ringer LED
557
Navigation Keys
558
Direct Station Selection (DSS) Keys
558
DSS Key Leds
558
Dial Pad
559
Speaker Key
559
Speaker Key LED
560
Volume Keys
560
Headset Connectivity
560
Phone Menu
560
Navigating the Phone Menu
561
Second Call Indication
561
Operating EON48
561
Eonsoft
561
Handset Port
562
COM Port
562
DKP Port
562
Phone Display
563
Function Keys
565
Volume Control Keys
565
Shortcut Keys
566
Key Maps
566
Tool Tips
567
Call Indication
567
Operating EONSOFT
568
Making Calls
568
Receiving Calls
568
Digital Output Port (DOP)
569
How to Connect a Door Lock to the DOP
569
Direct Inward Dialing (DID)
571
DID with Built-In Auto Attendant
571
DID with Voice Mail Auto Attendant
573
Delayed DID
573
Direct Inward System Access (DISA)
577
DISA Variants
577
PIN Authentication - Multiple Calls
577
DISA with CLI Authentication - Multiple Calls
577
DISA with CLI Authentication - One Call
578
Dialing Special Digits
582
Direct Station Selection Console
584
Led
584
Distinctive Rings
586
Demonstration of Rings
587
Do Not Disturb (DND)
591
DND-Override
591
DND Text Message
591
Voice Message for DND Notification
592
DND Set/Canceled by Extension Users
594
DND-Remote
595
Door Phone
597
The Pre-Requisites
597
The Process
598
How to Install Door Phones
600
Dynamic Lock
602
For Dynamic Lock - Manual
603
For Dynamic Lock - Automatic
603
Feature Interactions
604
Changing Dynamic Lock by Extension Users
605
Changing Toll Control Level for an Extension
607
Emergency Detection and Reporting
610
Emergency Dialing
612
Flashing on Trunks
614
Follow Me
615
Forced Answer
618
Forced Call Disconnection
620
Help Desk
623
Hot Desking
625
Hotline
627
Incoming CLI Modification
630
Interrupt Request (IR)
633
Interrupt Request Timer
634
Changing Interrupt Request Timer Using Jives
634
Last Caller Recall
636
Last Number Redial
637
Least Cost Routing (LCR)
638
Cost Factor
639
Assigning Cost Factor to Trunks
639
Configuring Time-Based LCR
639
Configuring Number-Based LCR
641
Configuring Number-Based LCR Using Jeeves
642
Configuring Time and Number-Based LCR
643
Configuring Time+Number-Based LCR Using Jeeves
644
Configuring Service Provider-Based LCR
645
Configuring Service Provider-Based LCR Using Jeeves
646
Configuring LCR Type on Trunks
648
Least Cost Routing - Carrier Pre-Selection
650
License Management
651
How to Activate Your License
651
SIP Extensions
651
Instructions for Matrix Channel Partners
651
Instructions for Customers
660
Live Call Screening
662
Live Call Supervision
665
Logical Partition
667
Macros
670
Meet Me Paging
673
Message Wait
675
Message Wait Set by Extensions/Operator
675
Message Wait Set by the Voice Mail System
676
Types of Message Wait Notification
676
Stuttered Dial Tone/Voice Message
676
LED Lamp
677
Ring
677
Mobility Extension
680
Receiving Calls
681
Making Calls
681
Accessing Features
681
Call Hold
682
Call Transfer
682
Making a Second Call
683
Call Toggle (Call Splitting)
683
Call Pickup
683
3-Party Conference
684
Multiparty Conference
684
When Dialed Extension Is Busy
684
Call Forward-Unconditional
684
Call Forward-Busy/No Reply
685
Call Forward-Dual Ring
686
Call Forward-Scheduled
686
Music on Hold (MOH)
687
Multi-Stage Dialing
688
Mute
691
Number Patterns
693
Local Calls
694
Regional Calls
695
National Calls
695
Limited Calls
695
OFF-Hook Alert
696
Paging
698
The Pre-Requisites
698
The Process
698
Creating Page Zones
699
Configuring Paging in Class of Service
701
Peer-To-Peer Calling
702
Presence
706
Publishing Presence
706
Publishing Presence Messages
706
Viewing Presence
708
Publishing Presence by Extension User
711
Publishing Presence from SA Mode
711
To View Presence Status
712
Priority
714
Selecting Priority for Trunks
716
Selecting Priority for Extensions
717
Privacy
718
Quick Dial
720
Raid
722
RCOC (Return Call to Original Caller)
725
Feature Interaction: RCOC and DISA CLI Authentication
726
Enabling RCOC on Trunk
727
Enabling RCOC in Class of Service
728
Real Time Clock (RTC)
729
Reminder
731
Personalized Reminder
731
Automated Reminder
732
Reminder Status Report
733
Voice-Guided Reminders Set/Canceled by Operator
734
Voice-Guided Reminder Set/Canceled by Extension Users
734
Non-Voice Guided Reminders Set/Canceled by Operator
735
Non-Voice Guided Reminders Set/Cancel by Extension Users
736
Viewing and Printing Reminder Status
737
Room Monitor
739
Selective Port Access
741
SIM Card Balance and Recharging
743
Balance Inquiry
744
Recharging the SIM
744
Self Ring Test
746
Static Routing Table
747
Station Message Detail Recording (SMDR)
750
Station Message Detail Recording-Storage
751
Station Message Detail Recording-Online
757
Station Message Detail Recording-Report
764
Outgoing Calls
767
Setting Print Filters
767
Scheduled Report Generation
768
Manual Report Generation
768
Incoming Calls
769
Print Filter Settings - Outgoing Calls
773
Print Filter Settings - Incoming Calls
774
Print Filter Settings - Internal Calls
775
Station Message Detail Recording-Posting
779
SMDR-Posting Protocols
779
Holidex/Hobis a
779
Hobis B
781
Link Control Characters
781
No Response from the CAS
782
Hobic
782
Micros a
783
Micros B
784
Comm One, Call-Inn
785
Rsi-Cms
785
Call Detail Record Formats
785
Holidex
785
Hobis a
786
Hilton
790
Xiox
791
Comm One
792
Call-Inn
793
Customized SMDR-Posting Protocol
794
Setting up CAS Interface
794
Selecting SMDR-Posting Protocol for CAS
795
Refining Handshake Parameters
796
Refining Call Detail Record Format Parameters
798
Call Type Indicator
803
Station Message Detail Recording-Backup
805
Back up SMDR Using Windows FTP
805
Back up SMDR Using Mozilla Fire Fox
807
System Activity Log
808
System Activity Log Display
813
System Fault Log
814
System Fault Log Display
819
System Parameters
820
Customer Name
820
Incoming CLI Nomalization
823
DND Text Message
824
Publish Message
824
Digital Output Port (DOP)
825
Alarms
825
Distinctive Rings
825
System Security
827
System Engineer (SE) Password
827
Changing SE Password Using Jeeves
827
Forgot the SE Password?
828
Restoring Default SE Password
828
System Administrator (SA) Password
828
Changing SA Password Using Jeeves
828
Forgot the SA Password?
829
User Password
830
Forgot the User Password?
830
Additional Security to Extension Users
831
System Timers and Counts
833
Auto Redial
833
Call Progress Tones
833
Direct Inward Dialing (DID)
834
Direct Inward System Access (DISA)
834
Other Features
835
Time Zone Display
838
Toll Control
839
Toll Control Levels
840
Trunk Auto Answer
846
Trunk Reservation
851
User Absent/Present
855
For Extension Users
856
For System Administrator
856
User Password
857
Virtual Extension
859
Voice Help
863
Voice Message Applications
864
DID Greeting Messages
864
DID Guidance Messages
864
Voice Message for Features
865
Voice Message for Dial Tone
866
Voice Message for Ring Back Tone
866
Voice Message for Busy Tone
866
Voice Message for Confirmation Tone
866
Voice Message for DND Notification
867
Voice Message for Toll Control/Cos Violation
867
Voice Message for Trunk Auto Answer
867
Voice Guidance-Time Based Greetings
867
Recording Voice Messages
869
Recording Voice Messages from a Phone
869
Recording Voice Messages from FTP
869
Walk-In Class of Service
879
Voice Mail Features
885
Alarms and Reminders
885
Alarm Set by Extension Users
887
Once Only
887
Daily Alarm
887
Alarm Set by Operator
888
Reminders Set by Extension Users
889
Reminders Set by Operator
890
Broadcast Message
891
Call Transfer Types
892
Dial by Extension Number
894
External Callers
894
Extension Users
894
Dial by Name
895
Email Based Notification
897
Forwarding Messages
899
General Mailbox
901
Leaving a Message
902
Listening to Messages
904
Mailbox Settings
905
Message Notification
906
Message Verification
907
Sending Messages
909
Redirecting Messages
911
Maintenance and Troubleshooting
913
Configuration Upload
913
Upload Configuration Files Using Windows FTP
913
Upload Configuration Files Using Mozilla Firefox
915
Firmware Upgrade
919
Upload Firmware Files Using Windows FTP
919
System Debug
924
Debug Settings
925
VMS Debug
925
Voip Ethernet Port Debug
925
Port State Debug
926
I/O Debug
927
PCAP Trace
928
System Status
931
System Details
931
Voice Mail Memory Status
932
Mobile Status
934
Voip Status
937
SIP Trunk Status
938
SIP Extension Status
939
Network Status
940
Appendix
941
Technical Specifications
941
System Resources
944
ETERNITY Paltforms
944
ETERNITY NE Optional Modules
945
Prompts
946
Default Area Code Table: USA
955
Feature List
972
Features at a Glance
974
Acronyms
981
Warranty Statement
986
Open Source Licensing Terms and Conditions
988
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