Matrix ETERNITY NE - Dial by Name

Matrix ETERNITY NE System Manual 885
Dial By Name
What’s this?
The VMS Auto Attendant allows external callers and extension users to reach the desired person in an organization
by dialing the name of that person. This feature useful when caller/extension user cannot recall the extension
number of the person they want to speak to.
How to configure
For this feature to work, each extension user’s name must be abbreviated and configured on the extension. It is
recommended that the extension users’ names be abbreviated to the first three letters of the name. As far as
possible, abbreviate names such that no two names are the same.
You must configure the Abbreviated Name in the Voice Mail Auto Attendant settings of the SLT, DKP, and SIP
extensions.
• To configure Abbreviated Name for SLT extensions, see “Voice Mail Auto Attendant” under “SLT
Extensions” for instructions.
• To configure Abbreviated Name for DKP extensions, see “Voice Mail Auto Attendant” under “DKP
Extensions” for instructions.
• To configure Abbreviated Name for SIP extensions, see “Voice Mail Auto Attendant” under “SIP
Extensions” for instructions.
How to use
External Callers
• The VMS Auto Attendant answers the call. The VMS greets the caller with the Greeting message followed
by the Welcome Message: "Welcome! Please dial the extension number Or to dial by name press 7. To
leave message, press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #."
• The caller dial 7  VMS prompts: "Please enter first three letters of the name." (DialName.wav)
• The caller dials valid digits  VMS prompts: "To confirm press '1', to cancel press '2'." (Xfromot.wav)
• The caller dials 1  VMS transfers the call as per the transfer type of the selected station. Talk.
• If the caller dials invalid digits, the VMS prompts: "Sorry no match found." (Empty.wav) followed by the
prompt: "Welcome! Please dial the extension number Or to dial by name press 7. To leave message,
press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #".
Extension Users
• When you call the VMS by dialing 3931,
• The VMS takes you to your mailbox.