Matrix ETERNITY NE - Barge-In

Matrix ETERNITY NE System Manual 351
Barge-In
What's this?
Barge-In allows you to break into an on-going conversation between two extension users, between an extension
user and an external caller as well.
Barge-In can be used by Operators to transfer Incoming calls to busy extensions. The Operator can put the caller
on hold, barge into the busy extension to inform about the call, and then transfer the call.
Barge-In can be used by a Boss to interrupt the secretary's busy extension.
ETERNITY offers flexibility to allow/deny Barge-In feature to an extension user, i.e. allow the extension user to
barge into on-going conversations. It also provides the flexibility to prevent conversations of extension users from
being barged in, referred to as Privacy against Barge-In.
How it works
• A, B and C are users of the system.
• A and B are talking to each other.
• C calls A.
• C gets busy tone.
• C dials Barge-In feature code.
• C gets RBT and A gets beeps for Barge-in timer. (By default, 10 seconds)
• During the beeps, A may press 'Flash' to answer the call.
• If A does not respond till the end of the Barge-In Timer (set to 10 seconds, by default), A gets connected to
C. B is put on hold and is given hold-on music.
• If B disconnects while A and C are in speech, the held call between A and B is cleared.
• If B keeps holding the call and C disconnects, the call between A and C is cleared and A will be in speech
with B.
• If B keeps holding the call and A disconnects. B and C will be in speech.
• After Raid, if A goes ON-hook, before the expiry of the Barge-In Timer, C gets RBT and A gets a ring.
Feature Interactions
• Call States:
• Barge-In works only if the dialed extension is busy. The dialed extension may be busy with another
extension or trunk (external number).